Jonas Software

Product Manager

• Act as primary product manager for Pike13 products
• Work closely alongside the executive team to identify, plan, and prioritize product requirements
• Conduct market and competitor analysis
• Collaborate with engineering and design teams
• Gather and analyze user feedback

Support Engineer

• Serve as the first point of contact for technical inquiries via phone and email
• Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals
• Utilize modern AI productivity tools to interpret complex technical logs
• Lead remote training sessions to guide customers through core software functions
• Maintain detailed records of customer interactions in the CRM
• Accurately document troubleshooting steps and identify when to escalate complex issues

Technical Support 1

Manager

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme.
• This role focuses on long-term relationships rather than short-term sales.
• Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets.
• Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads.
• Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution.
• Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
• Deeply understand each customer’s operational challenges and strategic priorities.
• Ensure CRM data, account notes, and forecasts are accurate and up to date.
• Manage contractual compliance, pricing discussions, and commercial risk within your account base.

Product Manager

Technical Support 1

Strategic Accounts Manager