Jonas Software

Engineer

• Delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations.
• Install, configure, and test hardware systems, including people counting sensors and peripherals.
• Conduct site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
• Carry out scheduled maintenance and system upgrades.
• Maintain accurate documentation of all service activities, including reports and timesheets.
• Liaise with internal teams to coordinate project timelines and resolve escalations.
• Ensure compliance with company standards and health & safety regulations during all field activities.
• Represent the company professionally, delivering timely and courteous service.
• Participate in weekend on-call rotation for remote support.

Field Services Engineer

Vice President

• Lead the end-to-end M&A transaction process from evaluation through closing
• Manage and coordinate due diligence across functional areas including legal, financial, tax, HR, and operations
• Build, lead, and develop the M&A execution team across the group, including direct people management, performance accountability, and long-term capability building
• Build financial models, develop investment memos, and provide recommendations to the executive team
• Lead negotiations on key transaction terms, working closely with legal counsel and internal stakeholders
• Partner with the Portfolio CEOs to assess strategic fit, deal rationale, and integration risks
• Maintain and continuously improve deal execution frameworks, tools, templates, and processes
• Track progress of active transactions and prepare regular reporting for executive leadership
• Work cross-functionally with internal departments and external advisors to ensure seamless execution
• Support post-close handoff to integration teams and ensure a strong close-to-transition process
• Lead special projects and strategic analyses related to acquisitions as needed

SVP, M&A

Human Resources

• Provide proactive, solution-focused HR support across the Pallas Portfolio
• Coach and advise managers on ER matters including performance, absence, disciplinary, grievance, restructuring, and succession planning
• Manage day-to-day HR administration including HRIS updates, personnel files, onboarding, internal communications, and lifecycle documentation
• Support end‑to‑end recruitment: drafting job descriptions, liaising with agencies, screening candidates, interviewing, and issuing offers
• Assist with performance review cycles, performance management processes, and talent development activities
• Provide HR support during acquisition activity, from due diligence to onboarding

HR Advisor

• Act as a trusted partner to leaders across the Pallas Portfolio, providing proactive, solution‑focused HR support
• Coach and advise managers on all aspects of people management, including performance, capability, absence, disciplinary, grievance, restructuring, and succession planning
• Support the development and implementation of HR strategies that enhance organisational performance and employee engagement
• Oversee the full employee lifecycle, ensuring consistent, compliant processes across UK and European business units
• Maintain accurate HR data, personnel files, and HRIS records, producing monthly/quarterly HR metrics as required
• Support recruitment activity, including drafting job descriptions, liaising with agencies, screening candidates, interviewing, and managing offers
• Provide HR support for acquisition activity from due diligence through to onboarding and integration
• Apply knowledge of German employment practices to support managers and employees in DACH-region businesses.

Human Resources Business Partner, Pallas Portfolio

Digital Marketing

• Oversee and implement comprehensive marketing strategies and campaigns for clients
• Manage and support the company’s Email and SMS platform, Club Caddie Marketing (Campaign Monitor)
• Collaborate with course operators to understand their business needs and develop tailored marketing plans
• Execute campaigns and train clients to use the tools effectively
• Conduct monthly review meetings with clients to discuss performance and optimize campaigns
• Create compelling, on-brand content for email, SMS, social media, and digital campaigns
• Monitor and analyze campaign performance, tracking key metrics and providing reports and insights
• Conduct live virtual training sessions for clients and develop educational resources to improve self-sufficiency

Digital Marketing Specialist – 9-Month Contract

Account Executive

• Develop and execute sales strategies for hospitals, healthcare cafeterias, retail operations, and senior living facilities, driving revenue growth in these specialized markets.
• Identify, prospect, and close new business while expanding payment services within existing accounts.
• Lead enterprise-level sales cycles, including hospital procurement, IT, finance, compliance, and executive stakeholders.
• Capitalize on a large existing account base by selling back-to-base payment opportunities and expanding payment adoption within retail and cafeteria operations.
• Pursue and close hospital-wide payment processing conversions.
• Serve as a trusted advisor, understanding customer challenges and recommending tailored payment solutions.
• Prepare proposals, presentations, ROI analyses, and value-based solution recommendations.
• Manage a robust sales pipeline, forecasting reliably and achieving annual revenue targets of $1M+.
• Represent Common CENTS™ at trade shows, conferences, and industry events.

Enterprise Payments Account Executive

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.
• Maintain communication with customers and internal departments on incidents that are escalated.
• Address escalations from other departments.
• Perform other duties as assigned.

Project and Implementation Specialist

Customer Support

• Provide timely, accurate support to customers via phone and email, resolving inquiries and troubleshooting software issues.
• Manage support queues and contribute to consistent call and email coverage.
• Prioritize and resolve support tickets based on urgency, customer impact, and service-level expectations.
• Ensure all customer interactions are handled with professionalism, empathy, and clear communication.
• Support escalated customer concerns, including following established escalation paths and documenting actions taken.
• Mentor and assist fellow support representatives by sharing knowledge, best practices, and troubleshooting insights.
• Maintain accurate and complete case documentation within support systems.
• Manage schedule adherence—including breaks and assigned coverage periods—to maintain team efficiency.
• Follow internal processes, communication guidelines, and workflow standards to ensure consistency and quality.
• Perform other reasonable duties as required by management.