Jonas Software

Operations

• Lead, mentor, and develop the Onboarding, Risk, and Underwriting teams to ensure high performance and continuous professional growth.
• Oversee the full merchant onboarding lifecycle, including application intake, verification, documentation, and activation.
• Manage underwriting operations, ensuring timely and accurate risk assessments, consistent application of approval guidelines, and appropriate escalation practices.
• Monitor portfolio risk by analyzing behavior, transaction trends, and early warning indicators to identify and mitigate potential exposure.
• Establish, refine, and enforce risk policies aligned with industry standards, regulatory requirements, and card brand rules.
• Collaborate with Legal, Compliance, Product, Engineering, and Support to streamline workflows and resolve escalations.
• Optimize operational efficiency by identifying bottlenecks, recommending improvements, and implementing automation where appropriate.
• Ensure high-quality data management, accurate reporting, and visibility into operational KPIs for leadership.
• Participate in initiatives related to fraud prevention, compliance, and PayFac regulatory obligations.
• Support system enhancements, including evaluating tools and partnering with Product/Engineering on requirements and testing.
• Willingness to travel for work assignments and maintain a valid passport.
• Participate in after-hours on-call rotation as required by leadership.

Payment Operations Manager

Customer Support

• Lead, mentor, and develop the Merchant Support and Technical Support teams to ensure high performance and professional growth.
• Oversee resolution of complex merchant issues and ensure compliance with SLAs.
• Collaborate with internal teams (Risk, Underwriting, Product, Engineering) to manage escalations and improve processes.
• Monitor team performance metrics and implement strategies to enhance merchant satisfaction.
• Drive improvements in merchant experience by monitoring NPS trends, analyzing feedback, and implementing targeted action plans to increase satisfaction and loyalty.
• Manage reporting and analytics to provide visibility to leadership and identify trends.
• Participate in initiatives for fraud prevention, compliance, and operational efficiency.
• Ensure adherence to PCI compliance and industry best practices.
• Contribute to process improvement projects and support system enhancements.
• Flexibility to travel for work assignments when necessary.
• Willingness to participate in the on-call schedule for after-hour support as assigned by leadership.

Customer Experience Manager

Director

• Define and execute the R&D vision, strategy, and multi-year technology roadmap aligned with corporate objectives.
• Lead innovation initiatives across cloud, SaaS, AI/ML, automation, and emerging legal technology trends.
• Champion adoption and governance of AI DLC methodology, ensuring responsible, ethical, secure, and scalable AI integration into products.
• Evaluate and implement emerging technologies that strengthen RBRO’s competitive advantage.
• Contribute to executive planning, budgeting, and long-term product strategy.
• Establish and operationalize AI DLC best practices including data strategy, model development, validation, governance, and monitoring.
• Ensure AI initiatives align with regulatory, legal, and ethical standards relevant to legal technology markets.
• Implement AI/MLOps practices for scalable, reliable AI model deployment and monitoring.
• Drive cross-functional alignment between engineering, product, and QA teams.
• Provide full strategic and operational oversight of the Software Development Life Cycle (SDLC).
• Lead Product, Development, QA, and Architecture teams by setting priorities and measurable goals.
• Ensure projects are delivered on time, within scope and budget, and aligned with business value.
• Establish development standards, architecture governance, and secure coding practices.
• Continuously improve development velocity, product quality, and engineering efficiency.
• Inspire, mentor, and grow high-performing multi-disciplinary, multi-national R&D teams.
• Foster a culture of innovation, accountability, transparency, and continuous improvement.
• Build succession plans and leadership bench strength within R&D.
• Promote collaboration between technical and non-technical stakeholders.
• Oversee system architecture ensuring scalability, performance, and security.
• Guide modernization initiatives including cloud-native and microservices architectures.
• Maintain high standards in quality assurance, automation, and DevOps.
• Ensure cybersecurity best practices and data protection standards are embedded into all development processes.
• Provide technical insight and strategic guidance to the executive leadership team.
• Communicate progress, risks, innovation initiatives, and ROI to senior leadership.
• Partner closely with Sales, Customer Success, and Marketing to align product innovation with market demand.
• Represent RBRO Solutions in industry forums and technology partnerships.

Director, R&D

Marketing

• Own execution of blog posts, case studies, whitepapers, customer stories, landing pages, and email campaigns
• Develop and manage sales enablement collateral including pitch decks, one-pagers, competitive battle cards, and industry briefs
• Support thought leadership content including executive ghostwriting, industry insights, and trend commentary
• Execute and optimize digital campaigns across email, website, and paid channels
• Manage HubSpot workflows, lists, email automation, and campaign reporting
• Maintain CRM alignment between HubSpot and Salesforce
• Assist with SEO initiatives and website content updates
• Use AI content-generation tools to accelerate production while maintaining brand voice and accuracy
• Support industry trade shows, customer events, and partner initiatives
• Coordinate webinar logistics, promotion, follow-up, and repurposing of content
• Develop post-event nurture campaigns and sales follow-up materials
• Assist with customer advocacy initiatives and user-generated content

Marketing Specialist

Account Manager

• Conduct product calls to all existing clients to generate back to base software add-ons for sales team
• Conduct customer well being calls to sell back to base consulting/training opportunities for the Professional Services group
• Enter data into the Salesforce database; qualify leads and process orders for add-ons
• Maintain lead status and track opportunity status in Salesforce
• Staff booths at industry trade shows (may require up to 20 days travel per year)

Chief Marketing Officer

• Own and scale a predictable, full-funnel growth engine
• Champion AI-driven marketing and own the marketing technology stack
• Design and execute high-impact ABM programs
• Lead product marketing strategy
• Define and elevate the brand narrative
• Own content strategy across the full customer lifecycle
• Partner with operations to architect and optimize the funnel
• Build, coach, and lead a high performance marketing team

Director of Marketing

Business Development Rep

• Identify, research, and map software markets to find attractive acquisition targets
• Develop and execute outreach campaigns through email, outbound calling, and in-person meetings, while effectively communicating our M&A value propositions
• Maintain relationships with our existing network of acquisition targets through frequent telephone calls and e-mails
• Clearly communicate the investment strategy, ensuring the investment process is handled with care and professionalism
• Continuously research new industries, sub-sectors, and trends to spot emerging opportunities and provide value to the targets you engage with
• Track all interactions, data, and insights in Salesforce, maintaining a disciplined approach to CRM hygiene
• Analyze outreach performance and iterate on campaigns to improve engagement rates
• Coordinate with the M&A Execution team to advance qualified opportunities through diligence and deal execution

Business Development Associate – Mergers & Acquisitions

Sales

• Deliver annual sales targets (one-off and ARR) in line with Ariane’s 3-year sales plan.
• Own the end-to-end sales cycle: lead generation, qualification, solution presentation, negotiation, and closure.
• Develop strong relationships with hotel chains, franchise groups, and individual properties.
• Work closely with pre-sales, project, and support teams to ensure successful installations, pilots, and rollouts.
• Provide accurate forecasting and pipeline reporting in Salesforce.
• Identify attrition risks and partner with Customer Success to protect recurring revenues.
• Represent Ariane at industry events and build the brand in local markets.
• Represent Ariane professionally and with integrity at all times, both internally and externally.

Sales Manager

• Support our sales team by improving the quality, accuracy, and effectiveness of our CRM (Salesforce)
• Organize and maintain Salesforce data to ensure accuracy and consistency.
• Enrich CRM records and conduct market research using third-party databases (e.g., ZoomInfo).
• Conduct outbound outreach (LinkedIn, phone, email) to prospects and clients for data verification and lead qualification.
• Support market research, forecasting, pipeline monitoring, and business analysis by generating actionable reports.
• Identify process improvements and recommend tools to enhance efficiency.