Jonas Software

Strategic Account Manager

Jonas Software

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Own and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets.
  • Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads.
  • Develop and maintain clear account plans that align customer objectives with Gladstone’s solutions and roadmap.
  • Increase Gladstone’s market penetration in targeted strategic accounts.
  • Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
  • Lead commercial discussions around acquisitions, contract variations, and long-term agreements.
  • Deeply understand each customer’s operational challenges and strategic priorities.
  • Collaborate with Customer Success, Support, and Product teams to ensure customers achieve measurable value from the platform.
  • Act as the voice of the customer internally, feeding insights into product development, service improvements, and roadmap planning.
  • Manage contractual compliance, pricing discussions, and commercial risk within your account base.

Requirements

  • Proven experience managing and growing strategic or enterprise accounts within a B2B software or technology environment.
  • Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
  • Ability to build credibility with senior stakeholders and influence at board or executive level.
  • Experience working with complex organisations, ideally within public sector, leisure, health, or education.
  • Excellent communication skills, with the ability to explain technical solutions in plain English.
Benefits
  • Excellent benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract negotiationB2B softwarestrategic account growthupsellingcross-sellingcommercial risk managementcontract compliance
Soft Skills
relationship buildinginfluencingcommunicationcollaborationcredibility with stakeholderscustomer advocacy