Project and Implementation Specialist

Jonas Software

full-time

Posted on: 1/9/2026

Location Type: Hybrid

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About the role

Implement projects as assigned by the Director of Professional Services
Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.
Maintain communication with customers and internal departments on incidents that are escalated.
Address escalations from other departments.
Perform other duties as assigned.

2+ years’ experience in a professional services role with an understanding of the fundamentals of training and implementation processes.
Implementation experience with a strong focus on customer service.
Ability to communicate technical or complex topics to non-technical audiences.
Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose.
The desire to learn new things and evolve in competencies in different areas.
Proven track record for the ability to advance problem solving and multi-task.
Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.
Excellent written and oral communication skills along with active listening skills.
Patience, flexibility, and the ability to effectively problem solve, at times under pressure.
Illustrates a strong sense of integrity and trust.
Experience with Healthcare, Senior Living, or Food Service is a plus.
A valid Driver’s License is required for this position.
This position requires travel up to 50% of the time.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

implementationcustomer serviceproblem solvingmulti-tasking

communicationinterpersonal skillsactive listeningpatienceflexibilityintegritytrustresults-oriented attitudevisiondesire to learn

valid Driver’s License