Join OurAssistants

Bilingual

• Assist residents with inquiries related to billing, maintenance, leasing, and community policies in both English and Spanish
• Respond promptly via phone, email, or resident portals
• Handle escalations with professionalism and empathy
• Track upcoming lease expirations and manage the full renewal process
• Send renewal offers, negotiate terms when needed, and process signed renewals
• Identify residents at risk of non-renewal and implement retention strategies
• Provide bilingual communication support between residents, vendors, and the property team
• Document all interactions and updates in the property management system
• Conduct proactive check-ins with residents approaching move-out dates
• Maintain accurate digital records of renewals, communications, and tasks

Bilingual Resident Support – LatAm

Accounting Manager

• Process and manage payroll accurately and on time
• Handle general accounting tasks including journal entries, reconciliations, and reporting
• Maintain accurate financial records and assist with month-end close processes
• Assist with ad-hoc accounting and administrative tasks as needed

Accounting Support – General Accounting

• Handle inbound and outbound calls, emails, and messages in English and Spanish
• Respond to tenant inquiries regarding rent payments, maintenance requests, and leasing
• Provide friendly and professional customer service to tenants, owners, and vendors
• Assist with move-in/move-out coordination, lease renewals, and rental listings
• Maintain property management systems such as AppFolio, Buildium, or Propertyware
• Receive and log maintenance requests from tenants
• Coordinate with vendors and property managers to schedule repairs
• Record and reconcile rent payments in property management systems

Bilingual Property Management – LatAm

Accountant

• Manage property budgets, financial statements, and general ledger accounts
• Process accounts payable and receivable, including tenant rent payments and vendor invoices
• Prepare monthly and quarterly financial reports for property owners
• Reconcile bank statements and property management software accounts
• Handle property-related tax filings and ensure compliance with local regulations
• Track and manage security deposits and lease-related financial records
• Assist with the preparation of annual budgets and financial forecasts
• Collaborate with property managers and owners to address financial inquiries
• Ensure timely and accurate data entry into property management systems

Bilingual Resident Support – LatAm

Accounting Support – General Accounting

Bilingual Property Management – LatAm

Property Management Accountant