Join Digital

Sales Engineer

• Pre-sales – assist in qualifying sales leads from a technical standpoint
• Sales calls – be the main technical resource on sales calls and answers/educates the customer and partner on issues ranging from features, specifications and functionality to integration
• Work with Corporate and Field Marketing teams, to help understand specific market needs in order to drive the appropriate activities that can impact positively market’s perception towards Join
• Demonstrate an understanding of what the customer will need in terms of on-going service and manage expectations on the customer and sales side
• Develop and deliver product demonstrations that explain key technical aspects of solutions that will benefit customers and prospects
• Provide answers to client questions about our product, servicing, and other technical aspects of the services
• Successfully tailor demonstrations for customers, trade shows, and special events
• Be able to think critically and suggest improvements that might lead to cost savings or other client benefits
• Work with the client to problem-solve through every hurdle during the sales process
• Arrange and, in some cases, lead training for customers
• Research the industry on an ongoing basis to know what changes may be on the horizon that will impact current and future sales
• Provide feedback to the team as well as R&D for process or product improvements as required
• Provide clear and accurate responses for RFPs and/or contribute technical solutions directly to proposals
• Work in tandem with the sales team on presentations to ensure accuracy
• Willingness to travel and devote long hours to challenging sales projects
• Perform site surveys for wired and wireless networks
• Create and delivery networking and Wi-Fi design reports to enable operations team to implement wired and wired networks
• Work in tandem with operations team to deliver successful implementations of network designs and system turn-up
• Coordinate system design efforts with third party companies such as cabling vendors, electricians and others as needed

Solutions Architect/Sales Engineer

Engineer

• As a member of the Operations team, support the deployment of Join Digital products at customer locations around the world
• Assist with managing international hardware, and software vendors to support Join Digital’s deployments
• Track all Join Digital deployment hardware from purchase to end of life
• Working closely with the Logistics Engineering Manager, help coordinate supply chain services, inventory control, critical parts availability, material handling, import-export licensing (as needed), shipment of products, and third-party warehousing
• Provide data analysis for infrastructure spend, and vendor performance assessment
• Communicate regularly with vendors to ensure on-time delivery to customers
• Interact with colleagues in other organizations who have face-to-face relationships with customers