Field Delivery Manager
Johnson Controls
full-time
Posted on:
Location Type: Office
Location: Sunbury-on-Thames • United Kingdom
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About the role
- Lead, coach, and manage a team of field engineers across multiple sites
- Ensure safety, compliance, and outstanding service at all times
- Support and supervise performance to meet operational KPIs and customer expectations
- Build strong customer relationships and manage on‑site issues or complaints
- Monitor budget performance, control costs, and identify efficiency improvements
- Coordinate call‑out rotas, equipment, fleet use, and engineer schedules
- Identify training needs, onboard new engineers, and support succession planning
- Act as a key support to the Service Delivery Manager when required
Requirements
- Previous experience in the fire suppression industry is essential
- Ability to frequently visit sites each week is essential
- Proven experience managing teams in a field‑based engineering environment
- Strong leadership, coaching, and performance management skills
- Excellent planning, multitasking, and communication abilities
- A proactive, solution‑focused mindset with strong commercial awareness
- Confidence managing safety protocols, audits, and compliance requirements
- Ability to work cross‑functionally and build strong stakeholder relationships
Benefits
- Competitive salary
- Company vehicle, fuel card, and full PPE
- 25 days paid holiday plus bank holidays, plus paid sick leave
- 7% matched pension contributions, free life assurance, and employee assistance programme
- Discounts on high‑street brands and Johnson Controls security products
- Cycle‑to‑work scheme
- Extensive training and cross‑skilling opportunities with world‑class resources
- Supportive, collaborative team culture with access to business resource groups
- Long‑term career development and progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingperformance managementplanningmultitaskingcommunicationsolution-focused mindsetcommercial awarenessstakeholder relationship building