HVAC Service Manager
Johnson Controls
full-time
Posted on:
Location Type: Office
Location: Kingston • Canada
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Salary
💰 CA$90,000 - CA$120,000 per year
About the role
- As a Truck Based Service Manager, you will be responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
- Drives profitability and efficiency of the team.
- Manages customer relationship development and satisfaction.
- Responsible for employee development, retention and responsible for safety program compliance.
- Sets and supervises goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
- Drives L&M growth through Technicians and Team Leads.
- Provides input to the Area business plan.
- Leads the execution efforts of assigned Service business.
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and Assistants in the delivery of quality service to customers.
- Approves all L&M quotations from above assigned threshold.
- Responsible for service response to warranty-related customer issues.
- Manages the assigned customer relationships and drives issue resolution.
- Manages team budget and overhead accounts as assigned.
- Coordinates with Branch Sales, Installation Manager and Solutions to drive overall customer account profitability.
- Maintains accurate staffing levels for the team, through labor forecasting, planning, and management.
- Approves time sheets for direct reports and performs all other necessary management tasks related to bookings, Accounts Payables and Account Receivable.
- Responsible for safety performance and program compliance.
- Accountable for procuring and maintaining fleet and tools inventory.
- Recruits, hires, and retains Technicians, Customer Service Agent and Assistants.
- Works with direct reports and Team Technical Leads to build effective development plans and tracks training performance.
- Prepares and delivers clear performance expectations and performance reviews for direct reports.
- Continually networks within the industry.
Requirements
- Diploma in electronic or mechanical systems, or equivalent plus seven years of experience in the HVAC and/or building controls systems.
- Work requires one or two years of prior experience in directing or leading the work of others.
- Possesses basic accounting and business principles
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to interact effectively with employees and customers in difficult situations.
- Able to lead and direct diverse teams.
- Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principles is desired.
- Able to positively represent Johnson Controls and connect with others at varying technical levels.
- Demonstrated competence in written and verbal communication skills.
- Able to use service management software and financial accounting systems.
- Demonstrated proficiency in MS office products, and basic Windows environment.
Benefits
- Competitive Starting Pay
- Paid Extensive Training with Best-in-Industry Resources
- Career Advancement Opportunities across Business and Geographies
- Company Vehicle
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Competitive Retirement Saving Plans
- Employee Assistance Program
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC systemsbuilding controls systemsproject accountingcosting principleslabor forecastingservice management softwarefinancial accounting systems
Soft Skills
interpersonal skillscommunication skillsteam leadershipproblem resolutionproject managementtactcooperationpersistenceperformance management
Certifications
diploma in electronic systemsdiploma in mechanical systems