John Hopkins University

IT Administrator II

John Hopkins University

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $27 - $49 per hour

Job Level

Mid-LevelSenior

Tech Stack

iOS

About the role

  • Support departments of WSE in their use endpoint computing devices on Windows, Macintosh, and mobile platforms.
  • Administration, testing, maintenance, performance, implementation, security and support of various departmental LAN platforms, including installation and testing of new software, operating systems, servers, related utilities/services, and hardware products as well as integration of new products and/or software release upgrades into the current environment.
  • Analyze user needs in the computing device environment and make recommendations for products and services.
  • Delivery, moving and installing devices and related software as well as device inventory.
  • Manage desktop device life cycle by maintaining device and software inventories, performing preventive maintenance, and repairing and replacing equipment as needed.
  • Respond to assigned alerts on servers, devices, storage utilization, and Directory service health and device performance.
  • Create, schedule, monitor, and validate quality of desktop backups and restore files as needed.
  • Create and maintain user accounts/groups in domain/directory structure including network shared files and applications.
  • Troubleshoot and resolve device hardware and software problems using diagnostic tools and Help Desk software.
  • Document and communicate system updates and contribute to development of system, end user, training, or support documentation.
  • Provide technical support, training and guidance to the customer base; manage customer relationships and complete service requests to meet SLAs.

Requirements

  • In depth knowledge of client desktop and mobile operating systems and environments.
  • Basic knowledge of Active Directory, with facility in managing users, groups and computers within AD, as well as understanding of how device and user policies for Windows, Mac, and iOS can be leveraged.
  • Broad understanding of fundamental IT principles that result in maintainable, secure systems supporting a wide array of applications.
  • Preferred: Experience with KACE, MDT, SCCM, remote support, and/or Apple MDM tools.
  • Minimum Qualifications: Two years of college coursework.
  • Minimum Qualifications: Three years of related experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.