Audit Manager II – Financial Crimes
TD
IT Engineer
Capital Rx
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudPython
About the role
- Work as the final escalation point for the Helpdesk team
- Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
- Interface with internal partner teams to help drive best practices and compliance
- Leverage MDM tools to streamline our user experience
- Manage onboarding/offboarding workflows in our SSO solution
- Work to refine and streamline our onboarding process
- Evaluate new software solutions with internal partners
- Drive deployment of new systems/solutions as needed
- Write documentation for end users as needed to facilitate process improvement and or onboard new solutions
- Participate in off-hours support of IT systems as needed.
- Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Requirements
- 4+ Years as an IT Engineer/Systems Administrator
- A customer-oriented approach to problem resolution.
- Experience managing user provisioning workflows in a major SSO solution (OneLogin, Okta, Auth0, etc.)
- Experience driving solutions via any MDM suite.
- Experience deploying and managing new software products alongside internal partners.
- Experience with Office 365 suite.
- Experience supporting Mac hardware/OSX in a Help Desk environment.
- Experience supporting remote users in a distributed environment.
- Experience with AWS is preferred.
- Experience with Jira Service desk or a similar ticketing system is preferred.
- Experience with any major cloud platform (AWS, Google, Azure) is preferred.
- Ability to script in bash, Powershell, or python or a similar language is strongly preferred.
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally.
Benefits
- Competitive salary
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT EngineerSystems Administratoruser provisioning workflowsMDM suiteOffice 365Mac hardwareOSXAWSJira Service Deskscripting (bash, Powershell, python)
Soft skills
customer-oriented approachproblem resolutionprocess improvement
