Jobs for Humanity

Customer Service Representative

Jobs for Humanity

full-time

Posted on:

Location Type: Remote

Location: Oklahoma • United States

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Salary

💰 $24 - $27 per hour

About the role

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
  • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
  • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
  • Provide product information and recommendations tailored to customer needs
  • Identify opportunities to enhance customer experience and suggest process improvements
  • Escalate complex issues to appropriate departments while keeping customers informed of progress
  • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions
  • Meet performance targets for response time, resolution rate, and customer satisfaction scores
  • Collaborate with team members to share best practices and support one another in delivering excellent service
  • Adapt to changing priorities and handle multiple customer requests simultaneously

Requirements

  • 2+ years of customer service experience in a professional environment
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and critical thinking skills
  • Proficiency with customer relationship management (CRM) software
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Active listening skills and genuine empathy for customer concerns
  • Reliable internet connection and a quiet, professional workspace for remote work
  • Comfortable working independently while remaining a collaborative team member
  • Experience working in a remote or virtual environment (Preferred)
  • Familiarity with ticketing or help desk systems (Preferred)
  • Knowledge of multiple communication platforms and tools (Preferred)
  • Experience with sales, upselling, or cross-selling techniques (Preferred)
  • Certification in customer service or related field (Preferred)
  • Experience in a specific industry relevant to our organization (Preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproblem-solvingcritical thinkingCRM software proficiencymultitaskingactive listeningsales techniquesupsellingcross-selling
Soft Skills
communication skillsempathypatienceinterpersonal skillsadaptabilitycollaborationpositive attitude
Certifications
customer service certification