Jobs for Humanity

Client Support Specialist – Billing

Jobs for Humanity

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Junior

About the role

  • Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
  • Follow up on returned claims, among other billing responsibilities
  • Keep clients informed of billing and payment status
  • Collaborate with internal billing teams and customer success as needed to resolve client cases
  • Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
  • Collaborate with technical teams to identify bugs and improve the client/provider experience
  • Ability to work on a scheduled shift and holidays

Requirements

  • 1+ years experience in billing customer service
  • Experience in healthcare and/or medical billing a plus
  • Experience in billing setting in bank reconciliation, payment posting, ability to read and understand EOBs helpful
  • Excellent attention to detail
  • Excellent written and verbal communication skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingmedical billingbank reconciliationpayment postingEOBs
Soft Skills
attention to detailwritten communicationverbal communication