Jobs for Humanity

Customer Support Representative

Jobs for Humanity

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $3,500 - $5,000 per month

About the role

  • Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
  • Manage collections and overdue payments, including negotiating payment plans and settlements.
  • Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
  • Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions.
  • Develop and implement strategies to improve collection efficiency and minimize delinquency rates.
  • Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction.
  • Maintain accurate and up-to-date customer records, including payment logs and communication histories.
  • Meet or exceed monthly collections and reconciliation targets while ensuring high service quality.
  • Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.
  • Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
  • Prepare and distribute payment notices, confirmations, and remittance details.
  • Investigate and resolve payment discrepancies and transaction-related errors.
  • Uphold confidentiality, transparency, and compliance across all customer and partner transactions.

Requirements

  • Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
  • High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred.
  • Proven ability to manage financial documentation and client correspondence with accuracy.
  • Excellent communication, negotiation, and relationship management skills.
  • Strong analytical and problem-solving abilities with high attention to detail.
  • Sound knowledge of Escrow laws and financial compliance frameworks.
  • Ability to work independently and remotely, maintaining consistent productivity and professionalism.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections managementaccount receivablespayment processingfinancial documentationdata analysisnegotiationpayment planstransaction processingcompliancecustomer record management
Soft Skills
communicationnegotiationrelationship managementanalytical skillsproblem-solvingattention to detailindependenceprofessionalismcollaborationcustomer service