Communicating with customers via email to promptly resolve partner issues within established time frames.
Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management.
Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
Maintaining a high level of customer satisfaction by providing timely and effective support.

Requirements

2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel
Experience with data analysis leveraging SQL.
Zendesk ticketing system experience
Experience in the media industry.
Strong written and verbal communication skills.
Outstanding customer service skills and the ability to build rapport with customers.
Strong interpersonal skills and the ability to work collaboratively in a team environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelSQL

Soft Skills

written communicationverbal communicationcustomer serviceinterpersonal skillscollaborative teamwork