Jobber

Senior Manager, Enablement

Jobber

full-time

Posted on:

Location Type: Hybrid

Location: Edmonton • Canada

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Salary

💰 CA$132,400 - CA$179,100 per year

Job Level

Senior

About the role

  • Design and deliver onboarding, upskilling, and continuous learning programs tailored to the needs of Customer Onboarding, Product Support, and Sales Expansion teams.
  • Coach Enablement team members in curriculum development, facilitation, and instructional design.
  • Integrate feedback from Voice of Customer (VoC), QA insights, and CSAT metrics into training evolution.
  • Oversee the creation, organization, and maintenance of internal and external knowledge assets (e.g., playbooks, SOPs, Help Center articles).
  • Ensure knowledge materials are accurate, accessible, and in line with best industry best practice for technical writing
  • Partner closely with Knowledge Base Managers and content specialists to drive strategy and efficiency in self-serve resources.
  • Lead QA strategy for onboarding and support interactions, including call reviews, chat/email evaluations, and feedback loops.
  • Align QA criteria with enablement outcomes and team performance standards.
  • Drive cross-functional calibration sessions to ensure consistency and transparency.
  • Define success metrics across each enablement pillar—ramp time, QA score trends, knowledge engagement, CSAT, and more.
  • Report regularly on enablement impact to Success and cross-functional leadership
  • Use data to iterate on training delivery, content structure, and coaching programs.
  • Partner with Product, Product Marketing, Operations, and People teams to ensure readiness for product releases, campaigns, and feature changes.
  • Influence and support change management efforts across supported functions.
  • Ensure enablement alignment with business goals, team targets, and customer outcomes.

Requirements

  • Proven experience in enablement, L&D, or QA within a SaaS or customer-focused organization
  • Proven leadership in building enablement strategies that serve diverse functions (e.g., onboarding, support, sales).
  • Deep experience with LMS platforms, content tools (e.g., Notion, Confluence), QA frameworks, and product enablement practices.
  • A data-driven mindset and strong program management abilities.
  • Ability to coach, mentor, and scale high-performing teams.
  • Excellent communication and facilitation skills—across live sessions, async formats, and documentation.
  • Strong business acumen
  • A high level of curiosity, and a passion for continuous improvement
  • Extremely strong analytical and problem-solving skills
Benefits
  • equity rewards
  • annual stipends for health and wellness
  • retirement savings matching
  • an extended health package with fully paid premiums
  • access to a dedicated talent development program including career coaching and opportunities for career development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum developmentfacilitationinstructional designQA strategydata analysisprogram managementcontent structurecoachingchange managementenablement strategies
Soft Skills
leadershipcommunicationmentoringanalytical skillsproblem-solvingcuriositycontinuous improvementcollaborationfacilitation skillsbusiness acumen