Product Support Specialist

Jobber

full-time

Posted on: 1/8/2026

Location Type: Remote

Location: Canada

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💰 CA$50,000 - CA$67,600 per year

About the role

Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
Maintain high channel productivity across our different mediums.
Be a liaison for customer feedback to product and technical teams.
Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers.

Have 1 year of contact centre experience, preferred.
Be agile and adaptable to solve problems quickly.
Be empathetic to our customers' journeys.
Be clear and effective in interactions with our customers over the phone.
Be able to craft professional and empathetic responses to customer inquiries via email and chat.
Be curious to ask questions and probe essential for providing great customer service.
Be incredibly reliable for our customers and the rest of the success team.
Be resilient in the face of adversity.
Be confident with technology and comfortable navigating cloud-based software.

Benefits

Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind.
Dedicated talent development program including career coaching and opportunities for career development

Tip: use these terms in your resume and cover letter to boost ATS matches.

problem solvingempathyclear communicationprofessionalismcuriosityreliabilityresilienceadaptabilitycustomer service