Customer Service Representative
Jobber
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$50,000 - CA$67,600 per year
Job Level
About the role
- Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
- Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
- Maintain high channel productivity across our different mediums.
- Be a liaison for customer feedback to product and technical teams.
- Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.
Requirements
- Have 1 year of contact centre experience, preferred.
- Be agile and adaptable to solve problems quickly.
- Be empathetic to our customers' journeys.
- Be clear and effective in interactions with our customers over the phone.
- Be able to craft professional and empathetic responses to customer inquiries via email and chat.
- Be curious. Asking questions and probing is essential in this role.
- Be incredibly reliable for our customers and the rest of the success team.
- Be resilient in the face of adversity.
- Be confident with technology.
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- access to a dedicated talent development program that includes career coaching and opportunities for career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingempathycommunicationreliabilityresiliencecuriosityadaptabilitycustomer serviceinterpersonal skillsproduct knowledge