Job Duck

Digital Marketing

• Retrieve emails and summarize key information using AI tools.
• Assist with AI-supported content workflows using tools such as ChatGPT, CaptionsAI, OpusClip, and Pictory AI.
• Coordinate with team members to deliver timely project updates.
• Support marketing initiatives for law firm clients across digital and traditional channels.
• Contribute to brainstorming sessions and strategy development.
• Monitor campaign performance and prepare reports for leadership review.
• Create and edit marketing materials using Canva and AI tools.
• Manage CRM entries and ensure accurate client data tracking.
• Collaborate with external partners and vendors as needed.
• Assist in the execution of fractional CMO strategies and campaigns.
• Provide administrative support for marketing projects and client communications.
• Maintain organized documentation of projects and deliverables.
• Repurpose existing content for multiple channels, including Google Business Profiles, social media platforms, and community engagement groups.
• Provide ongoing administrative and operational support to the marketing team throughout the workday.

Digital Marketing and Strategy Assistant

Brand Manager

• Collaborate with Marketing, Operations, and Client Success teams to align brand storytelling with client outcomes.
• Develop and maintain brand guidelines to ensure consistency across all platforms.
• Track and report on brand health metrics, including awareness, perception, sentiment, and lead generation tied to brand initiatives.
• Define and refine WorkLATAM’s brand strategy, positioning, and messaging.
• Conduct market and competitor research to continuously refine brand messaging.
• Lead all marketing efforts to position and promote WorkLATAM to the U.S. market, ensuring the brand resonates with U.S.-based professionals, business owners, and hiring decision-makers.
• Manage inbound questions from prospective WorkLATAM clients and candidates submitted through the ticketing system, ensuring timely, accurate, and brand-aligned responses.
• Manage and monitor digital presence to ensure consistent tone, look, and feel.
• Support campaign planning and execution to raise awareness and generate leads.

Manager

• Maintain virtual office systems including call routing, voicemail, and subscriptions
• Triage and organize the managing attorney’s email inbox
• Act as a gatekeeper for leadership calendars and communications
• Report trends and meet established response time and call quality KPIs
• Send calendar invites, virtual meeting links, and appointment reminders
• Schedule and coordinate consultations, meetings, and court calls across calendars and time zones
• Respond to routine client inquiries and route substantive questions to the appropriate team member
• Identify call purpose and escalate urgent matters immediately
• Greet callers using approved scripts and route calls appropriately
• Send non-intake client communications such as review requests and case conclusion messages
• Prepare administrative spreadsheets, logs, and template-based communications
• Upload, organize, and manage digital documents securely
• Track daily call activity, missed calls, voicemails, and appointments booked
• Draft administrative email responses using approved templates
• Monitor and triage general inboxes, categorizing and flagging messages
• Answer and manage all incoming calls during business hours using VoIP systems
• Follow escalation protocols and maintain strict confidentiality at all times

Virtual Front Desk Manager

Client Services Representative

• Assist with planning and coordinating events related to business development, referral relationships, or client engagement (including tracking invites, materials, deadlines, and follow-up items)
• Maintain strong visibility on task progress and deadlines through structured project tracking (e.g., Asana or similar).
• Support implementation of improved internal procedures, tracking tools, and matter workflow systems
• Assist with internal operational initiatives such as coverage planning, support forecasting, and coordination of team workflows and responsibilities during high-volume periods
• Assist with the management, organization, and maintenance of document banks, templates, and internal reference materials
• Maintain strong internal organization across client matters, ensuring files are complete, current, and accessible.
• Support attorney-level billing workflows, including coordination, accuracy review, and administrative tracking
• Assist with collections follow-up and Accounts Receivable outreach in a professional, client-friendly manner.
• Support attorneys and team members with document gathering, filing, and tracking to keep matters progressing smoothly.
• Monitor billing status and proactively flag issues that impact cash flow, realization, or time-to-payment.
• Manage a high volume of legal files and documents with accuracy and urgency.
• Support attorney-led marketing projects, particularly those requiring: organizational management; scheduling, tracking, and follow-through, and coordinating logistics and deliverables
• Identify inefficiencies and recommend solutions to streamline workflow and reduce friction.
• Support Lawmatics and other legal technology tools with updates, organization, and usage consistency.
• Assist with building out and maintaining systems that support team efficiency and growth, including: workflow templates, standardized processes, and checklists and internal SOPs

Client Service Assistant – Billing and Collections Support

Recruitment

• Build talent pools and market intelligence for strategic, proactive hiring
• Enhance candidate experience through timely communication, transparency, and professionalism throughout the process
• Negotiate offers and close candidates by selling the mission, growth opportunities, and competitive compensation
• Manage high-volume pipelines with 20–40+ active candidates at various stages simultaneously
• Conduct phone screens and video interviews to assess candidate fit, sales skills, and culture alignment
• Own full-cycle recruitment for sales positions including Outbound Sales Representatives and Sales Leadership roles
• Track metrics and report on recruiting performance including time-to-fill, pipeline health, and source effectiveness
• Partner with sales leadership to understand hiring needs, refine job descriptions, and set realistic hiring timelines
• Source passive and active candidates using LinkedIn Recruiter, Indeed, referrals, social media, and creative outreach strategies

Full-Cycle Sales Recruiter

Customer Support

• Maintain accurate calendars and scheduling for court dates and deadlines
• Assist with drafting and preparing legal pleadings and client contracts
• Ensure legal documentation is organized, complete, and up to date
• Support attorneys and senior legal staff with day-to-day case management
• Facilitate and coordinate court meetings and related logistics
• Manage electronic filing of legal documents

Legal Assistant – Legal Support Specialist

• Create timelines, summaries, and case‑related documentation
• Answer general client questions and explain processes clearly
• Collaborate with internal team members, including virtual receptionists
• Share resources and updates with clients and prospective new clients
• Convert documents as needed and maintain consistent file formatting
• Organize electronic files and ensure all documents are stored appropriately
• Respond promptly to client emails
• Maintain professionalism and confidentiality in all interactions
• Ask intake questions, gather details, and record information accurately
• Learn and manage the internal CRM system
• Conduct intake calls with clients and prospective clients

Legal Intake and Client Support Representative

• Set up new client files and support onboarding processes
• Save, rename, and organize incoming e-filings in shared drives and client portals
• E-file court documents through online e-filing portals
• Label and categorize incoming client emails accurately
• Support the legal team with administrative tasks as needed
• Ensure compliance with internal filing and documentation procedures
• Maintain organized and up-to-date client records

Legal Assistant – Administrative & Legal Support Specialist

Attorney

• Make daily outbound follow-up calls to prospective clients.
• Handle after-hours intake and escalate critical cases to attorneys.
• Act as backup for reception by answering incoming calls.
• Keep CRM/Smart Advocate updated with all notes and critical comments.
• Screen cases based on qualification criteria (injury type, third-party involvement, etc.).
• Manage the CRM and maintain accurate client records.
• Guide potential clients through the intake process.
• Send and confirm fee agreements for all qualified leads.
• Respond to all new leads within 30 minutes (calls, web forms, and referrals).

Legal Intake and CRM Specialist

Marketing

• Document processes, maintain compliance, and ensure marketing operations remain organized and auditable
• Own the firm’s complete marketing strategy and ensure daily execution aligns with business goals
• Coordinate with external vendors, track deliverables, and translate their output into internal reporting
• Communicate proactively with the Owner and provide timely updates, follow-ups, and time tracking
• Create, format, test, schedule, and send monthly newsletters and marketing emails in HubSpot
• Plan, build, and optimize campaigns across email, social media, video, and CRM systems
• Track current ad campaigns using Google Analytics and compile cross channel data
• Create, send, and track all HubSpot email campaigns, including list management and performance reporting
• Translate vendor activity into internal documentation and results reporting
• Track and analyze all marketing performance data across Google Analytics, CallRail, spreadsheets, and internal reports
• Manage content creation and posting for Facebook, Instagram, LinkedIn, and YouTube, including engagement monitoring
• Prepare and deliver a weekly marketing summary to the Owner
• Edit and repurpose video content for use across multiple marketing channels
• Maintain, clean, segment, and update HubSpot lists and contact records
• Edit videos provided by the Owner and support planning and preparation
• Plan and execute campaign based marketing initiatives with clear timelines and assets
• Maintain accurate contact, lead, and matter information in HubSpot, Clio, and Google Sheets.