Jim Myers & Sons Inc.

Manager

• Hands-on leader with full knowledge and capabilities to fulfill all aspects of the Field Service Technician responsibilities
• Lead, mentor, and manage a team of Field Service Technicians, ensuring high performance and professional development
• Develop and implement training programs to enhance the technical and field service skills of our Field Service Technicians
• Monitor and manage the field service project budget, holding the team accountable for delivering services within budget
• Review all expense reports for accuracy and budget compliance, providing training and enforcing accountability
• Foster a collaborative team culture centered on safety, quality, and continuous improvement
• Oversee scheduling and coordination of field service activities, ensuring efficient resource allocation and on-time service
• Review submittals, O&M manuals, installation instructions, and training guides in preparation for field service
• Ensure field service activities comply with safety regulations, JMS standards, and customer requirements
• Monitor and evaluate team performance through KPIs, customer feedback, and project outcomes
• Manage service tools, equipment, and procedures to ensure readiness and efficiency
• Serve as a technical resource for the team by providing guidance and direct support for escalated customer issues, delivering solutions to complex mechanical and electrical challenges through cross-functional collaboration.
• Review all field service reports for accuracy, thoroughness, and timely completion within 5 days of the service trip
• Build and maintain strong relationships with customers, ensuring their needs are met with the highest level of service
• Coordinate customer follow-ups to ensure satisfaction and resolution of any ongoing issues
• Provide feedback to product development and engineering teams on recurring field issues to drive product improvements
• Collaborate with internal teams to identify and resolve design, manufacturing, or process-related issues
• Participate in the development and review of technical documentation, including service manuals and training materials
• Identify and implement process improvements to increase the effectiveness of field services
• Share lessons learned and best practices with internal teams to improve product performance and customer satisfaction.

Field Service Manager

Project Manager

• Own the full project lifecycle including kickoff, scheduling, execution, shipment, commissioning, and project closeout.
• Lead project execution activities in alignment with JMS Key Milestone Guidelines and business unit objectives.
• Develop, maintain, and actively manage project schedules, milestone dates, and execution priorities to support on-time delivery.
• Coordinate cross-functional project activities across Engineering, Manufacturing, Procurement, Field Service, Vendors, and Customers.
• Monitor project financial performance including forecasting, costs, Estimate at Completion (EAC), and margin protection.
• Manage project scope and coordinate formal change order processes prior to execution of cost-impacting work.
• Identify, communicate, and mitigate project risks related to schedule, financial exposure, procurement, manufacturing, and customer commitments.
• Coordinate vendor activities, long-lead procurement planning, and supplier deliverables to support execution schedules.
• Maintain visibility into fabrication progress, shipment schedules, installation activities, and commissioning readiness.
• Provide clear and proactive communication with customers, vendors, internal teams, and leadership regarding project status, risks, schedules, and action items.
• Maintain accurate project documentation, forecasts, milestone tracking, and execution records throughout the project lifecycle.
• Support continuous improvement initiatives within the project management function and promote disciplined execution practices.
• Follow all JMS policies and procedures while demonstrating professionalism and accountability aligned with JMS leadership expectations.

Field Engineer

• Serve as the primary on-site technical expert during equipment installation, startup, commissioning, and troubleshooting
• Execute complex diagnostics and service activities involving mechanical, electrical, and controls systems
• Provide clear training to plant operators and maintenance personnel on equipment operation, safety, and preventive maintenance
• Conduct root cause analysis and generate detailed technical service reports for internal and external stakeholders
• Document all field activities, observations, and recommendations; submit timely service and expense reports.
• Collaborate closely with project engineers, controls specialists, and the design team to improve project execution and equipment performance
• Participate in post-installation service and support, including warranty and non-warranty visits
• Conduct field readiness assessments and lead job site evaluations during project turnover
• Maintain active communication with customers and internal stakeholders regarding scheduling, service status, and potential risks
• Represent JMS with professionalism, confidence, and technical expertise at customer facilities across the U.S

Field Service Manager

Project Manager

Field Service Engineer