Field Service Manager

Jim Myers & Sons Inc.

Manager of Field Service overseeing on-site installation, commissioning, and repairs for Mega-TREATMENT products. Leading a team to ensure exceptional service delivery and customer satisfaction.

Posted 6/5/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $103,000 - $121,000 per yearWebsite

About the role

Key responsibilities & impact

Hands-on leader with full knowledge and capabilities to fulfill all aspects of the Field Service Technician responsibilities
Lead, mentor, and manage a team of Field Service Technicians, ensuring high performance and professional development
Develop and implement training programs to enhance the technical and field service skills of our Field Service Technicians
Monitor and manage the field service project budget, holding the team accountable for delivering services within budget
Review all expense reports for accuracy and budget compliance, providing training and enforcing accountability
Foster a collaborative team culture centered on safety, quality, and continuous improvement
Oversee scheduling and coordination of field service activities, ensuring efficient resource allocation and on-time service
Review submittals, O&M manuals, installation instructions, and training guides in preparation for field service
Ensure field service activities comply with safety regulations, JMS standards, and customer requirements
Monitor and evaluate team performance through KPIs, customer feedback, and project outcomes
Manage service tools, equipment, and procedures to ensure readiness and efficiency
Serve as a technical resource for the team by providing guidance and direct support for escalated customer issues, delivering solutions to complex mechanical and electrical challenges through cross-functional collaboration.
Review all field service reports for accuracy, thoroughness, and timely completion within 5 days of the service trip
Build and maintain strong relationships with customers, ensuring their needs are met with the highest level of service
Coordinate customer follow-ups to ensure satisfaction and resolution of any ongoing issues
Provide feedback to product development and engineering teams on recurring field issues to drive product improvements
Collaborate with internal teams to identify and resolve design, manufacturing, or process-related issues
Participate in the development and review of technical documentation, including service manuals and training materials
Identify and implement process improvements to increase the effectiveness of field services
Share lessons learned and best practices with internal teams to improve product performance and customer satisfaction.

Requirements

What you’ll need

Proven leadership with a strong background in scheduling, budgeting, and delivering milestones on time and within budget
Strong knowledge of electro-mechanical systems, including power transmission (motors, gearboxes, shafts, and bearings)
Strong communication skills with a proactive approach to customer engagement, issue resolution, and collaboration
Excellent analytical and problem-solving abilities
Organized, detail-oriented, and self-motivated, with strong task management and prioritization skills
Must have attitude and aptitude to develop a high level of customer service skills
Adaptable, cooperative, and reliable, with the ability to take direction and meet deadlines
Must be motivated and fast paced personality with serious work ethic
Take responsibility to physically be able to perform the job requirements
Physically capable of performing on-site inspections and lifting equipment up to 75 lbs
Willingness for extensive overnight travel, with a valid driver’s license
Some weekend travel, late or early flights may be required due to weather, customer needs or delays at Airports
Strong communication skills including the ability to negotiate positive outcomes
Proficiency in Microsoft Office applications (Outlook, Word, Excel, etc.)
Experience with municipal water treatment processes, including sedimentation, flocculation, and sludge removal (a plus)
Must be located within close proximity to a major airport.

Benefits

Comp & perks

Competitive base salary
Bonus opportunities
Company paid medical
Dental and life insurance
401K
Excellent training
Great family work environment
Paid vacation and holiday

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electro-mechanical systemspower transmissionschedulingbudgetinganalytical skillsproblem-solvingtask managementcustomer service skillsmunicipal water treatment processestechnical documentation

Soft Skills

leadershipcommunication skillscollaborationorganizationdetail-orientedself-motivatedadaptabilityreliabilityproactive approachnegotiation

Certifications

valid driver’s license