JetBrains

Enterprise Customer Success Engineer – Post-Sales

JetBrains

full-time

Posted on:

Location Type: Remote

Location: California • New Jersey • United States

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About the role

  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture.
  • Manage the technical relationships for a portfolio of accounts and implement account strategies.
  • Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams.
  • Recommend product enhancements based on customer feedback.
  • Help product teams present and evaluate new product ideas to the customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying updated on technology trends.
  • Work with Sales to facilitate account expansions by developing account plans.

Requirements

  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
  • Hands-on knowledge of AI/LLMs in the field of software development.
  • A passion for continually improving the customer experience.
  • Strong verbal and written communication skills in English and the local language of your office.
  • Exceptional presentation skills for demonstrating JetBrains products to customers.
  • The ability to quickly identify and address technical and business challenges related to software development tooling.
  • The ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • A collaborative and team-focused mentality, with a willingness to take initiative.
  • Self-direction and resourcefulness.
  • The ability to travel approximately 25% of the time.
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical consultingsoftware developmentQAITDevOpsMLAILLMscustomer successaccount strategies
Soft Skills
customer experience improvementverbal communicationwritten communicationpresentation skillsproblem-solvingcollaborationinitiativeself-directionresourcefulnessadaptability