Support Engineer – IDE Services
JetBrains
full-time
Posted on:
Location Type: Remote
Location: Serbia
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About the role
- Carry out deep investigations into users' issues to provide bug localization for our developers.
- Provide technical support via email, internal Slack channels, and other channels.
- Work with the bug tracker, processing new and old requests.
- Reproduce users' issues and create bug reports for them.
- Contribute to product development based on the customers' common problems and needs.
Requirements
- Experience in the field of software engineering.
- Understanding of the software development process and continuous integration practice in particular.
- Essential system administration experience, including containerized applications and network protocols
- Familiarity with Windows, macOS, and Linux.
- Excellent written English.
- Good communication skills.
- The ability and drive to "get things done".
- A thirst for learning and mastering new technologies.
- Experience in technical support or in a customer-facing role.
- Experience in a QA position.
- Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringbug localizationtechnical supportbug trackingsoftware development processcontinuous integrationsystem administrationnetwork protocolsQAcloud systems
Soft Skills
excellent written Englishcommunication skillsproblem-solvingdrive to get things donethirst for learningcustomer-facing experience