JetBlue

General Manager

JetBlue

full-time

Posted on:

Location Type: Office

Location: San Francisco • California • United States

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Salary

💰 $88,000 - $132,000 per year

About the role

  • The General Manager (GM) oversees the operations for their station operation and sets the standard for customer experience.
  • Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities.
  • Ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue.
  • Responsible for resolving escalated customer issues.
  • Administers and maintains the budget of the station and develops cost savings ideas.
  • Participates in airport authority activities and attends regular airport meetings.
  • Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution.
  • Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements.
  • Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution.
  • Takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement.
  • Ensures Operations team readiness for response to significant non-routine operations and emergency events.
  • Is accountable to senior management for ensuring the safety and security of ground handling operations.
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Six (6) years of leadership experience
  • Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
  • Ability to maintain a poised demeanor while working in a fast-paced environment
  • Experience in engaging all people and all types of personalities and agendas
  • Ability to establish credibility and to be decisive
  • Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal
  • Results oriented with the ability to balance other business
  • Strong analytical, numerical, and reasoning abilities
  • Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Willing to travel and/or work variable hours, including weekends and irregular shifts
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
  • access to healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementsafety program administrationcustomer service quality assuranceoperational integrity oversightemergency response readinessanalytical skillsnumerical reasoningleadership experienceMicrosoft Office proficiencySIDA Badge acquisition
Soft Skills
communication skillsdecisivenesscredibility establishmentpoised demeanorengagement with diverse personalitiesresults orientationteamworkforward-thinkingproblem resolutionorganizational skills
Certifications
High School DiplomaGeneral Education Development (GED)valid Driver License