Ground Operations Crew
JetBlue
full-time
Posted on:
Location Type: Office
Location: Jamaica • New York • United States
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Salary
💰 $21 per hour
Job Level
About the role
- The Ground Operations Crew loads and unloads Customer bags
- Operates ground service equipment which includes the operation of motor vehicles
- Coordinates the servicing of arriving and departing aircraft
- Helps prepare aircraft cabin for departure
- Assists with ramp service duties, including waste disposal and re-servicing of aircraft
- Assists Customers when needed and complies with any ad-hoc requests as needed
- Operates ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
- Works in a ramp environment
- Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
- Operates external aircraft equipment
- Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
- Assist Customers with special needs, e.g., Customers who need assistance in boarding
- Guides aircraft to and from aircraft parking locations
- Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
- Occasionally assist with loading and unloading mail, small packages and human remain
- Ensure and maintain a safe environment and operation
- Other duties as assigned
Requirements
- High School Diploma or General Education Development (GED) Diploma
- One (1) year of customer service or sales experience
- Must be at least 18 years old
- Complete fluency in written and spoken English
- Must be able to adhere to JetBlue Uniform Policy Manual Standards
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- Able to follow safety guidelines
- Able to perform under pressure and within fixed time constraints
- Must be able to give and receive verbal communication
- Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
- Maintaining a positive, good-natured attitude is essential
- Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
- Available for occasional overnight travel (10%)
- For internal candidates, good standing in attendance, performance, and safety
- Legally eligible to work in the country in which the position is located
- Pass a pre-employment drug test
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
Benefits
- healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ground service equipment operationbaggage handlingaircraft servicingwaste disposalcabin preparationloading and unloadingcommunication with handheld radiossafety guideline adherencecustomer assistancelifting heavy objects
Soft Skills
customer serviceeffective communicationpositive attitudeability to perform under pressureflexibilityteamworkproblem-solvingadaptabilitytime managementinterpersonal skills
Certifications
High School DiplomaGeneral Education Development (GED) Diplomavalid Driver’s LicenseSecurity Identification Display Area (SIDA) BadgeUnited States Customs Clearance (if applicable)