Manager, Crew Services
JetBlue
full-time
Posted on:
Location Type: Office
Location: Long Island City • New York • United States
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Salary
💰 $81,000 - $136,200 per year
About the role
- Ensure safe, timely and efficient management of the Crew Services operation.
- Coordinate across departments to resolve crew related operational issues.
- Anticipate and plan for disruptions as well as a safe, efficient and timely recovery plan.
- Ensure that team maintains the highest level of customer service.
- Collaborate with the Manager System Operations Center on anticipated system disruptions.
- Oversee and manage workflow, and function assignments of Crew Recovery Coordinator and Scheduler resources.
- Manage the uniform application of the Federal Aviation Regulations (FARs).
- Report any IT issues that affect the operation.
- Work with the Senior Manager and the Director to execute a long-term strategy for Crew Services.
- Establish clear performance expectations and accountability for crewmembers.
- Work with departmental Managers on process establishment and improvement.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Five (5) years of airline experience
- Two (2) years of experience within Crew Services or equivalent experience
- One (1) year in a Crew Recovery role or equivalent experience
- One (1) year in a leadership role
- Successful completion of pre-employment math assessment
- Proficient with the Microsoft Office suite
- Strong verbal and written communication skills
- Ability to multi-task
- Excellent organizational skills
- Ability to work independently with a sense of urgency and attention to detail
- Ability to research and analyze data and turn it into recommendations
- Strong critical thinking, decision making and leadership abilities
- Thorough understanding of the Federal Aviation Regulations (FARs) Part 121 and 117
- Available for occasional overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Benefits
- performance bonuses
- restricted stock units
- access to healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Crew Services managementCrew Recoverydata analysispre-employment math assessmentMicrosoft Office
Soft Skills
customer servicecommunicationmulti-taskingorganizational skillsindependenceattention to detailcritical thinkingdecision makingleadership
Certifications
High School DiplomaGeneral Education Development (GED) Diploma