JetBlue

Analyst, People Systems

JetBlue

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • New York • United States

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Salary

💰 $50,000 - $89,600 per year

Job Level

Junior

About the role

  • Administer and maintain People systems, including SAP, SuccessFactors, and integrated HR technologies.
  • Partner with IT and external vendors to manage system configurations, permissions, workflows, and updates.
  • Troubleshoot system issues and defects with urgency, accuracy, and clear communication to stakeholders.
  • Conduct regular access reviews and system audits to maintain security, compliance, and data integrity.
  • Assist with data analysis, HR reporting needs, and system performance monitoring.
  • Participate in People systems projects, including requirements gathering, configuration, documentation, User Acceptance Testing (UAT), and rollout.
  • Conduct UAT for enhancements, releases, and integrations, including test script creation, tester management, scenario assignment, and real-time support.
  • Evaluate and recommend system enhancements, automation opportunities, and process improvements.
  • Stay current on SAP, SuccessFactors, and HR technology releases, identifying relevant features and updates beneficial to the business.
  • Collaborate with People Centers of Expertise (COEs), IT, Legal, Compliance, and business partners to ensure systems support operational and strategic needs.
  • Develop training materials, job aids, and system documentation; facilitate user training where needed.
  • Support AI and automation initiatives and explore tools and solutions to improve operational efficiency.
  • Support recurring and ad-hoc reporting needs, ensuring accuracy, consistency, and timely delivery of People data for business stakeholders.

Requirements

  • Bachelor’s Degree in Human Resources, Information Technology, Business Administration, or a related field; OR demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant work experience.
  • One (1) year of experience supporting HR systems, including SAP and SuccessFactors.
  • Basic understanding of HR systems management and exposure to AI or workflow automation tools.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  • Available for overnight travel (up to 10%).
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located. Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship.
Benefits
  • access to healthcare benefits
  • 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR systems managementdata analysissystem performance monitoringUser Acceptance Testing (UAT)test script creationsystem configurationtroubleshootingprocess improvementsautomationreporting
Soft Skills
analytical skillsproblem-solving skillsattention to detailcommunication skillsinterpersonal skillscollaborationtraining facilitationstakeholder management
Certifications
Bachelor’s Degree in Human ResourcesBachelor’s Degree in Information TechnologyBachelor’s Degree in Business Administration