Customer Care Lead
Conscious Discipline
Customer Service Agent
Jerry
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents
- Help customers with questions regarding existing insurance policies, coverages, and policy benefits
- Make changes to existing policies on behalf of customers
- Work to retain Jerry policyholders by actively finding solutions for customers at risk of cancellation
- Support customers of Jerry.ai across products from 55+ insurance carrier partners
Requirements
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- Must be located in one of these states: Arizona, Utah, Nevada, Florida, North Carolina, Georgia, Virginia, Tennessee, New York, or Texas
- Must be able to work the schedule Monday to Friday 3:30pm - 12am EST
Benefits
- Hourly wage: $19.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products (over 55 carriers)
- Offers Equity
- Comprehensive benefits package including paid time off, paid parental leave, wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
multitaskingcustomer serviceproblem solvingcommunicationtime managementactive listeningadaptabilityconflict resolutionattention to detailempathy
