Customer Care Lead
Conscious Discipline
Customer Support Agent, P&C
Jerry
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
- Support existing customers with enthusiasm and care and make measurable impact for millions of users
Requirements
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- Must be located in one of these states: Arizona, Utah, Nevada, Florida, North Carolina, Georgia, Virginia, Tennessee, New York, or Texas
- Availability for schedule: Sunday, Monday, Thursday, Friday: 6am - 4:30pm ET
- Required to submit Name, Email, Resume, LinkedIn Profile (application form)
Benefits
- Hourly wage: $19.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Offers Equity / opportunities for equity grants
- Paid time off
- Paid parental leave
- Wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
multitaskingcustomer serviceproblem solvingcommunicationenthusiasmcareretention strategiestime managementprioritizationactive listening
