Jenzabar

Support Engineer

• Provide professional, courteous, and prompt technical support for assigned complex system level software products, including prioritization, analysis, and resolution of complex problems
• Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining results
• Effectively manage customer escalations associated with complex problems to achieve high customer satisfaction
• Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibility
• Research and troubleshoot client reported issues with the standard Jenzabar product and provide timely, professional solutions
• Document issues and solutions in a complete, concise manner for internal/external knowledge base
• Attend training/meetings on new features/enhancements to maintain product knowledge
• Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation
• Work cooperatively with staff within Client Support Services and other divisions to accomplish goals
• Be a liaison between Support Services and Product Development
• Complete other duties as assigned by Team Lead and/or Director of Client Support Services

Senior Software Support Analyst

Proposal Manager

• Interpret, edit, and integrate contributors’ feedback into proposal submissions
• Communicate project progress to the internal proposal review team
• Coordinate deadlines with Sales, Technical, Services, and Legal teams
• Maintain library of boilerplate information, technical content, and supporting graphics
• Maintain brand integrity and perform quality control
• Coordinate final document review, assembly, quality check, and production (printing, binding, packaging, shipping)
• Ensure compliance with proposal specifications including electronic submission requirements
• Collaborate within Sales Department on strategy, project management, and writing/editing tasks

Proposal Coordinator

QA Engineer

The QA Engineer III will find bugs, defects, and regressions. This role will also design, implement, execute, and debug test cases and/or automated test scripts. Validate and document completion of testing and development. Verify fixes and helps ensure successful releases by planning and executing test activities for exploratory and regression testing.
The ideal candidate will demonstrate a thorough understanding of our products or technology and act as a knowledge resource for colleagues. They will also maintain a positive and professional attitude while helping ensure successful releases by planning and executing test activities for exploratory and regression testing.
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
Develop testing plans and testing scenarios in accordance with the functional requirements and detail technical specifications provided by the design team to ensure code generated by the development team conforms to the specified requirements
Estimate, prioritize, plan and coordinate testing activities within a cross-functional development team
Design, develop, and execute test cases and/or automation scripts using provided tools
Identify, record, document, and track bugs
Perform regular regression, exploratory, and system testing as required
Monitor and maintain bug backlogs for accuracy
Maintain and update test instances as necessary