Jenzabar

Senior Software Support Analyst

Jenzabar

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $58,000 - $73,000 per year

Job Level

Senior

Tech Stack

JavaScriptLinuxOracleSQL

About the role

  • Provide professional, courteous, and prompt technical support for assigned complex system level software products, including prioritization, analysis, and resolution of complex problems
  • Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining results
  • Effectively manage customer escalations associated with complex problems to achieve high customer satisfaction
  • Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibility
  • Research and troubleshoot client reported issues with the standard Jenzabar product and provide timely, professional solutions
  • Document issues and solutions in a complete, concise manner for internal/external knowledge base
  • Attend training/meetings on new features/enhancements to maintain product knowledge
  • Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation
  • Work cooperatively with staff within Client Support Services and other divisions to accomplish goals
  • Be a liaison between Support Services and Product Development
  • Complete other duties as assigned by Team Lead and/or Director of Client Support Services

Requirements

  • Expertise in 5 or more modules in a specific product line
  • Ability to operate on a task level
  • Bachelors Degree in Computer Science or related field (preferred)
  • Working knowledge of appropriate operating systems
  • Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application
  • Strong desire to work in a support desk environment (promptness and regular attendance is required)
  • A professional telephone manner is essential
  • In-depth knowledge of relational databases (Oracle, SQL Server, DB2) and SQL
  • Write SELECT statements with filtering and sorting
  • Describe how SQL Server uses data types
  • Write queries that use built-in functions
  • Write subqueries
  • Use set operators to combine query results
  • Write queries that use window ranking, offset, and aggregate functions
  • Operating systems (Windows, Linux), Networks
  • Application Servers
  • HTML, JavaScript
  • Jenzabar does not sponsor applicants for work visas