Jellysmack

Account Management Intern, Paid

Jellysmack

internship

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $17 per hour

Job Level

Entry Level

About the role

  • Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
  • Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
  • Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
  • Assist with the onboarding and offboarding of creators.
  • Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
  • Support with data entry tasks and ongoing updates.
  • Help facilitate the transition from Salesforce to Attio.
  • Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
  • Send monthly reporting to creators.

Requirements

  • You are currently pursuing a Bachelor’s Degree or have equivalent experience.
  • You have an interest in account management, talent management, sales/partnerships, or client services.
  • You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
  • You have strong attention to detail and can manage multiple projects simultaneously.
  • It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
  • It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailindependent workcollaborationproject managementproblem-solvingcommunicationdata analysistime managementrecommendation developmentcustomer service