Jellysmack

Account Manager

• Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
• Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
• Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
• Assist with the onboarding and offboarding of creators.
• Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
• Support with data entry tasks and ongoing updates.
• Help facilitate the transition from Salesforce to Attio.
• Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
• Send monthly reporting to creators.

Account Management Intern, Paid

• Lead the outreach, pitch and negotiation process with prospect clients.
• Develop strong relationships with your roster of creators, understanding their motivations and goals.
• Offer tailored strategies and insights to fuel audience growth, engagement, and revenue.
• Collaborate with cross-functional teams to resolve creator issues and ensure satisfaction.
• Guide creators on maximizing new offerings and opportunities to grow and monetize efficiently.
• Drive revenue by identifying, pitching, and negotiating new business opportunities.
• Lead renewals and expansion efforts to secure long-term partnerships.