Jellyfish

Performance Marketing

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Paid Search Manager

Solutions Engineer

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients.
• Resolve basic platform (CM/DV/SA) questions, including user access, creative approvals, and spend issues.
• Complete account build tasks (e.g., Advertiser creation, linking, floodlight/audience creation) for platform onboarding and implementation.
• Ability to complete scorecards and basic audits for GMP products
• Develop insights to inform our clients' strategies.
• Partner with Business Development to generate strategies for prospective clients.
• Interface with clients through written, phone, and in-person communication.
• Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum.

AdTech Solutions Manager

SEO Marketing

• Define and own GEO & SEO strategies across key client accounts
• Act as the primary strategic consultant for clients, providing high-level GEO & SEO insights and driving measurable growth
• Own local advocacy and knowledge for GEO proprietary tech solutions
• Collaborate closely with Content, Digital PR, and Paid Media teams to ensure a fully integrated Earned Media strategy
• Own and evolve GEO & SEO measurement frameworks
• Maintain a forward-thinking approach, identifying and implementing emerging SEO innovations

SEO Director

Art Director

• Drive creative concepting for Gen AI campaigns and in-flight optimisation using Pencil Pro.
• Develop and deliver concepts for various video formats, including pre-roll and vertical video. These concepts should be generated with Pencil agents as part of a connected campaign design.
• Engage in practical art design and continuous asset optimization based on campaign performance.
• Utilize generative AI—specifically the Pencil Pro platform—to create and optimize assets based on real-time campaign performance.
• Generate assets for Google campaigns, including YouTube videos, display, and copy.
• Work in close collaboration with Jack Smyth to take briefs, generate concepts, and create storyboards for client approval.
• Ensure that projects are delivered to the utmost level of professionalism.
• Effectively communicate creative ideas and strategies to senior teams.
• Consistently produce amazing, original work.

Gen AI Art Director

Account Manager

• Be the primary account lead for a portfolio of GMP clients, managing relationships and ensuring platform adoption.
• Guide clients through onboarding, implementation, and best practices for maximizing GMP capabilities.
• Collaborate with cross-functional teams, including Sales, Technical Support, and Product, to deliver a seamless client experience.
• Educate clients on new features, tools, and strategies to enhance their digital marketing performance.
• Monitor account performance, troubleshoot issues, and proactively address client needs.
• Support renewal and expansion efforts by identifying growth opportunities and ensuring continued client engagement.

Account Manager – GMP

Customer Support

• Manage a queue of incoming support-related requests and work with your team to prioritize tasks.
• Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team, providing front-line support via email, support ticketing, and Zoom meetings.
• Working with internal stakeholders to assess, prioritize, and mitigate issues, who might look like customer success managers, engineers, or fellow team members.
• Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems.
• Maintain proactive, engaged ownership and awareness throughout your daily workflow.
• Keep customers informed of the status of their open support requests.
• Identify, report, and document patterns and feedback on incoming requests and questions, providing useful data to inform the broader Jellyfish organization.
• Assist in creating documentation and KB to better serve our internal and external customers.
• Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs.
• Work with the team to improve internal processes and pursue side projects that increase efficiency.

Customer Support Specialist

Account Manager, GMP

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients.
• Resolve basic platform (CM/DV/SA) questions, including user access, creative approvals, and spend issues.
• Complete account build tasks (e.g., Advertiser creation, linking, floodlight/audience creation) for platform onboarding and implementation.
• Develop insights to inform our clients' strategies.
• Partner with Business Development to generate strategies for prospective clients.
• Interface with clients through written, phone, and in-person communication.
• Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum.

Sales Engineer

• Serve as a trusted technical advisor throughout the sales cycle, aligning our platform's value with each prospect’s needs.
• Comfortable communicating with leaders in product, finance, and engineering ranging from front-line manager to C-Level executive.
• Work closely with Account Executives to navigate complex sales cycles, delivering impactful product demonstrations and providing strategic recommendations.
• Assist in designing and executing proof of concepts to showcase how our platform can solve customer challenges.
• Partner with Product, Marketing, and Customer Success teams to ensure customer success and refine our sales approach.
• Develop a deep understanding of the software development lifecycle, the evolving AI CodeGen tool space, and our platform to better serve customers.

Director

• Be a passionate advocate and provocateur for brands, communications strategy, and modern marketing
• Act as a trusted advisor to senior clients, simplifying complex media and business challenges while identifying opportunities for growth
• Lead strategic discussions with senior stakeholders, ensuring media investment aligns with broader business and brand objectives
• Drive new business development and multi-market pitches in collaboration with Jellyfish Growth teams
• Lead integrated, multi-market communication strategies across paid, owned, and earned channels, ensuring cohesive and compelling narratives. Deliver strategic direction across full-funnel media ecosystems, including both digital and traditional channels (Linear TV, DRTV, National & Local media)
• Champion audience-first planning, leveraging data, insights, and tools (e.g., GWI, research, segmentation) to inform strategy
• Lead the adoption of innovative and technologically advanced solutions, including AI, genAI, MMM, and cloud-based measurement approaches
• Nurture senior client relationships, proactively identifying opportunities to drive commercial success
• Inspire new ideas and fresh strategic thinking across media, content, and creative
• Provide clear strategic direction to planning and activation teams, ensuring seamless integration across disciplines
• Partner with cross-functional teams (creative, data, tech, and insights) to deliver unified marketing solutions
• Mentor and develop teams, fostering a high-performance culture grounded in collaboration, innovation, and accountability
• Lead multi-market pitches for Paid Media in collaboration with Jellyfish Growth teams

Senior Director, Media Strategy

Implementation Specialist

• Meet with new customers to learn about their software development practices.
• Propose how to best integrate Jellyfish into customers’ processes. This may include persuading customers to implement recommended best practices.
• Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed.
• Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation.
• Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation.
• Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan.
• Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle.
• Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions.

Implementation Engineer

Account Executive

• Responsible for strategically building/sourcing your own B2B pipeline by outbound targeting CTOs, VPs of Engineering, etc.
• Engage in both technical and business oriented conversations with Up-Market Customers.
• Manage a complex/technical deal cycle by performing product demonstrations.
• Provide analytics/insights through regular reporting, updates, and forecasts.
• Partner closely with Sales Engineering/Customer Success teams.
• Maintain strong relationships with customers post-sale.