Jellyfish

Account Director

Jellyfish

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Guide client success, ensuring profitability, and encouraging a high-performance team culture.
  • Be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress.
  • Mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.
  • Lead QBRs with the cross-functional teams and help complete client growth plans.
  • Improve client growth by achieving set targets and identifying expansion opportunities.
  • Stay ahead of industry trends and contribute to marketing and progress efforts.
  • Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation.
  • Strengthen client relationships through engagement in events, webinars, experience, and case studies.
  • Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps.
  • Guide cross-team collaboration to provide integrated, client-centric solutions.
  • Implement foundational best practices such as conference reports, timeline management and proper internal check-ins.
  • Improve team resources to enhance client (and internal) team satisfaction and profitability.
  • Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve.

Requirements

  • 5+ years of experience in client management for brand/media clients
  • Ability to strategically evaluate media plans and approaches
  • Paid Media account experience is essential
  • Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
  • Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
  • Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
  • Ability to anticipate client needs, identify opportunities, and drive results
Benefits
  • You'll be eligible to join our discretionary annual bonus scheme.
  • Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
  • Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
  • Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementmedia planningpaid media account managementdata analysisperformance optimizationfinancial reportingbudget reconciliationprocess improvementteam buildingstrategic evaluation
Soft Skills
mentoringcross-functional collaborationclient relationship managementstrategic advisingproblem-solvingcommunicationleadershipengagementanticipation of client needsresults-driven