JeffreyM Consulting

Business Operations Specialist, Integrated Marketing

JeffreyM Consulting

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $35 - $38 per hour

Job Level

Mid-LevelSenior

About the role

  • Partner with Integrated Marketing leadership and end users to gather requirements, design workflows, and configure Jira projects and Confluence spaces tailored to team needs.
  • Facilitate tool adoption and enablement by creating documentation, playbooks, and best practices, and by leading training sessions, office hours, and stakeholder workshops.
  • Build Jira projects with custom workflows, dashboards, automations, and reporting structures, ensuring usability and scalability for marketing teams.
  • Establish Confluence spaces for knowledge sharing, process documentation, and project tracking to support long-term team operations.
  • Develop reusable templates, playbooks, or toolkits that make it easy for other teams to replicate successful setups.
  • Act as a trusted advisor and change agent, guiding teams through the transition to Jira/Confluence while promoting best practices and consistent usage.
  • Oversee the handoff of projects and trackers to marketing teams, ensuring they are enabled to manage and evolve the tools independently.
  • Identify opportunities to streamline workflows and recommend apps, plugins, or integrations that enhance efficiency and collaboration.
  • Provide leadership with reports, project summaries, dashboards, and other visualizations that surface insight into dependencies, risks, and progress.
  • Champion consistent use of Jira/Confluence across teams by sharing success stories and standardizing best practices.

Requirements

  • Proven ability to partner with and present to Director+ leadership, translating complex operational needs into clear recommendations and solutions.
  • Demonstrated experience conducting end-user discovery sessions to understand internal customer needs and designing Jira workflows and Confluence spaces that enable efficiency and adoption.
  • Strong expertise in Jira and Confluence, including building custom workflows, leveraging integrations, and developing scalable structures that support cross-functional collaboration.
  • Experience in developing, documenting, and enabling operational processes for marketing or go-to-market teams, with an emphasis on change management and adoption.
  • Track record of building systems and frameworks that are successfully transitioned to new owners, ensuring long-term sustainability and self-sufficiency.
  • Excellent communication, facilitation, and training skills, with the ability to influence and support stakeholders at all levels of the organization.
  • Comfort and adaptability working in a matrixed environment with multiple stakeholders, balancing competing priorities, and bringing structure to ambiguity.
  • Preferred Qualifications: Experience working in software-as-a-service (SaaS) organizations
  • Familiarity with marketing operations workflows (e.g., campaign planning, product launches, content production, comms calendars) to design relevant Jira/Confluence solutions.
  • Exposure to Agile, Scrum, or Kanban methodologies, with the ability to translate them into practical, tool-enabled workflows for non-technical teams.
  • Project management or change management certification.