ServiceNow QA
Jeevan Technologies (a Nobl Q company)
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Lead end-to-end QA strategy for ServiceNow AI modules including Now Assist , Now Assist Virtual Agent , Agentic AI capabilities, and AI-driven workflows.
- Validate AI-generated summaries, content generation, resolution notes, and conversational accuracy.
- Test and optimize Predictive Intelligence and Task Intelligence models including classification, clustering, similarity, and regression use cases.
- Perform functional, regression, integration, UAT, and automation testing across ITSM, CSM, HRSD, and custom applications.
- Validate AI governance, monitoring, and model lifecycle management within AI Control Tower.
- Conduct prompt validation, LLM output validation, bias detection, hallucination testing, and response quality benchmarking.
- Design and maintain automated test frameworks (ATF) within ServiceNow.
- Perform API, integration, and workflow testing for AI-powered automation.
- Collaborate with developers, architects, and data scientists to validate AI models and ensure quality releases.
- Analyze logs, troubleshoot defects, and ensure high platform performance and reliability.
- Support CI/CD pipelines and DevOps quality gates for AI deployments.
- Prepare test strategy documents, test cases, traceability matrices, and QA reports.
Requirements
- 8+ years of QA experience with at least 5+ years in ServiceNow platform testing.
- Strong hands-on experience testing AI features within ServiceNow including Now Assist, Virtual Agent, Predictive Intelligence, Task Intelligence, and AICT.
- Solid understanding of LLM-based validation techniques and AI/ML testing methodologies.
- Experience with ServiceNow ATF (Automated Test Framework).
- Proficiency in REST/SOAP API testing tools (Postman or similar).
- Strong knowledge of ITSM, CSM, HRSD modules.
- Experience in validating conversational AI and chatbot flows.
- Familiarity with Agentic AI orchestration and AI workflow automation.
- Strong SQL and data validation skills.
- Experience working in Agile/Scrum environments.
- Excellent analytical, troubleshooting, and documentation skills.
- ServiceNow certifications (CSA, CIS-ITSM, or AI-related certifications preferred).
- Strong communication and stakeholder management skills.
Benefits
- Full time remote job
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA strategyAI testingPredictive IntelligenceTask Intelligencefunctional testingregression testingintegration testingautomation testingAPI testingSQL
Soft Skills
analytical skillstroubleshooting skillsdocumentation skillscommunication skillsstakeholder management
Certifications
CSACIS-ITSMAI-related certifications