Jeevan Technologies (a Nobl Q company)

Platform Engineer

• Design and develop cloud-native platform foundations on GCP
• Create reusable templates for data storage, access control, and environments
• Enable self-service onboarding for data teams
• Integrate Okta with GCP IAM and Snowflake
• Implement SSO, RBAC, and least privilege access
• Automate user provisioning and lifecycle management
• Implement PII tagging, masking, and column-level security
• Work with BigQuery policy tags and Snowflake tagging
• Ensure compliance, governance, and auditability
• Automate provisioning, access control, and metadata management
• Utilize Terraform, Python, SQL, and CI/CD pipelines
• Monitor platform usage, access, and data quality
• Build alerting, logging, and audit mechanisms

ServiceNow

• Work closely with stakeholders to understand and document business requirements for ServiceNow CSM.
• Analyze current customer service processes and identify areas for improvement.
• Translate business needs into functional specifications and user stories.
• Collaborate with developers and technical teams to ensure accurate implementation.
• Configure and support ServiceNow CSM modules, including case management, knowledge management, and self-service portals.
• Facilitate workshops, meetings, and UAT (User Acceptance Testing) sessions.
• Ensure solutions align with business goals and ServiceNow best practices.
• Provide ongoing support, enhancements, and documentation.

Platform Engineer

Lead BA, ServiceNow CSM