Digital Account Executive
JBi Digital
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Support the account management team in maintaining key agency relationships, ensuring an outstanding level of service and responsiveness.
- Act as a professional point of contact for client teams via email, calls, and in-person meetings.
- Assist in the definition and implementation of digital strategies and long-term roadmaps for clients.
- Work closely with Project Managers and delivery teams to ensure client requirements are briefed accurately and work is delivered on time and to a high standard.
- Manage essential account administration, including agenda writing, detailed note-taking, and internal coordination to ensure seamless account workflows.
- Represent the agency at industry events and networking opportunities to strengthen the brand’s presence.
- Proactively identify upsell and cross-sell opportunities within existing & new accounts to support year-on-year growth.
- Support the New Business team in the scoping and writing of persuasive proposals, Statements of Work, and pitch decks.
- Take an active role in pitch preparations and presentations, helping to articulate the agency’s value proposition to both existing and prospective clients.
- Provide occasional support for new business opportunities and tendering efforts as required by the senior team.
Requirements
- At least 1 year of experience in a digital account or client-facing role, ideally within a digital or creative agency.
- A strong understanding of and enthusiasm for website design, development, and CMS platforms.
- Excellent written and verbal communication skills, with the ability to explain complex solutions in clear, plain English.
- A self-starter who is comfortable taking responsibility for tasks and proactively solving challenges.
- Highly organised with an aptitude for critical thinking and the ability to juggle multiple tasks under pressure.
- A strong academic track record demonstrating commitment and analytical ability.
- Experience working with CMS platforms (e.g., WordPress, Drupal, or Umbraco) is nice to have.
- Familiarity with agency tools such as CRMs and project management software (e.g., Jira, Asana, etc) is nice to have.
- Proven experience working seamlessly within a cross-functional team of digital experts is nice to have.
Benefits
- A competitive salary and pension contributions.
- 33 days' holidays as standard (including bank holidays).
- Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, AXA Dentist and Optician cashback scheme.
- Mental Health Assistance Programme.
- Discounted gym memberships.
- Cycle-to-work & technology purchase scheme.
- Budget for training to help you grow.
- Participation in charity volunteering days.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital account managementwebsite designwebsite developmentCMS platformscritical thinkingproposal writingpitch preparationnote-takingagenda writingclient requirements analysis
Soft skills
communication skillsorganizational skillsproblem-solvingself-starterresponsibilityanalytical abilitytime managementteam collaborationclient relationship managementadaptability