Janko Hospitality

Auditor

• The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours.
• Serves as a Manager on Duty during the hours of 11pm to 7am.
• Check guests in/out, process payments, and handle AYS duties.
• Reconcile guest service agent paperwork and credit card transactions.
• Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
• Run daily close-out reports, process night audit, and maintain the front desk log book.
• Handle guest mail, messages, and faxes, ensuring timely delivery.
• Must be able to stand for extended periods, walk, bend, and crouch.
• Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.

Night Auditor

• Check in and check out guests with a focus on accuracy and customer service.
• Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Reconcile and balance all gift shop paperwork.
• Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Maintain the front desk logbook to enhance communication between shifts and management.
• Practice written safety standards and rules at all times to ensure a secure and safe work environment.

Sales

• The Director of Sales (DOS) is primarily responsible for driving all hotels’ sales and marketing efforts to achieve maximum revenue results and delivering exceptional service to the guests.
• Increase room night sales and improve market penetration while delivering exceptional financial results.
• Create solid business relationships with local corporate clients and network with local business associations and chambers of commerce to increase the hotel’s visibility in the local communities.
• Interview, select, train, schedule, coach, and support sales employees, ensuring they perform in accordance with established brand or company standards.
• Use internal and external resources and data to independently develop strategic plans to incorporate all business segments.
• Understand sales and business processes and support corporate and hotel goals.
• Identify customer business requirements and craft customer offers via a contractual document.
• Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual business plan.
• Achieve annual hotel revenue goals as agreed upon and established.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Prepare and maintain a current annual business plan with measurable and specific initiatives detailed to maintain and grow each business segment.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others, and commitment to industry and personal development.
• Develop effective presentations (orally and written) where ideas, opinions, recommendations, and conclusions are clearly understood.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Develop marketing initiative, promotions, packages, and ad campaigns to ensure successful consumer response and positively impact market yield and RevPAR.
• Work closely with Revenue Management and rate strategy initiatives to maximize revenue goals.
• Maintain accurate forecasting for all group/individual segments and identify value periods for all sales emphasis.
• Establish programs and direct efforts to achieve group and individual room night goals (including volume accounts) and to develop ongoing relationships with customers.
• Identify and develop marketing communication activities in collaboration with the General Manager.
• Establish account qualifications criteria and use market research and telemarketing resources to identify priority markets and accounts; assign sales managers to assure coverage of all major markets.
• Provide customer intelligence and evaluation of market & economic trends and adapts sales strategy to exceed customer expectations, generate increased revenue and ensure competitive position in our marketplace.
• Analyze marketing opportunities, develop and executes creation and distribution of collateral (online and traditional) to support business goals and destination awareness.
• Develop strong partnerships with local and external organizations to further brand/product awareness.
• Take an active role in regional tourism organizations and participates in sales activities both on and off-property.
• Partner with operations departments to ensure full participation in servicing accounts.
• Ensure all billing from groups and events are completed and sent out by the sales and events team.
• Work with Sales team to ensure the accuracy of all banquet event orders as well as group resume and billing.
• Performs other duties as assigned.

Director of Sales

• Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown.
• This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours.
• Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
• Guest Services: Check in and check out guests with a focus on accuracy and customer service.
• Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required.
• Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.

• The Director of Sales (DOS) at the Hyatt House Oak Brook is primarily responsible for driving all hotels’ sales and marketing efforts to achieve maximum revenue results and delivering exceptional service to the guests.
• Increase room night sales and improve market penetration while delivering exceptional financial results.
• Create solid business relationships with local corporate clients and network with local business associations and chambers of commerce to increase hotel’s visibility in the local communities.
• S/he will be responsible for exemplifying the Hotel’s culture and should be service-oriented and outgoing.
• The DOS will interview, select, train, schedule, coach and support sales employees, ensuring they perform in accordance with established brand or company standards.
• Use internal and external resources and data to independently develop strategic plans to incorporate all business segments.
• Understand sales and business processes and support corporate and hotel goals.
• Identify customer business requirements and craft customer offers via a contractual document.
• Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual business plan.
• Achieve annual hotel revenue goals as agreed upon and established.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Prepare and maintain a current annual business plan with measurable and specific initiatives detailed to maintain and grow each business segment.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal development.
• Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Develop marketing initiative, promotions, packages and ad campaigns to ensure successful consumer response and positively impact market yield and RevPAR.
• Work closely with Revenue Management and rate strategy initiatives to maximize revenue goals.
• Maintain accurate forecasting for all group/individual segments and identify value periods for all sales emphasis.
• Establish programs and direct efforts to achieve group and individual room night goals (including volume accounts) and to develop ongoing relationships with customers.
• Identify and develop marketing communication activities in collaboration with the General Manager.
• Establish account qualifications criteria and use market research and telemarketing resources to identify priority markets and accounts; assign sales managers to assure coverage of all major markets.
• Provide customer intelligence and evaluation of market & economic trends and adapts sales strategy to exceed customer expectations, generate increased revenue and ensure competitive position in our marketplace.
• Analyze marketing opportunities, develop and executes creation and distribution of collateral (online and traditional) to support business goals and destination awareness.
• Develop strong partnerships with local and external organizations to further brand/product awareness.
• Take an active role in regional tourism organizations and participates in sales activities both on and off-property.
• Partner with operations departments to ensure full participation in servicing accounts.
• Ensure all billing from groups and events are completed and sent out by the sales and events team.
• Work with Sales team to ensure the accuracy of all banquet event orders as well as group resume and billing.

Manager

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50 lbs).
• Must be able to stand and walk for most of the workday, with some bending, twisting, and climbing required.

General Manager

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50 lbs).