Jane

Customer Support Lead

Jane

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$75,000 - CA$120,000 per year

Job Level

Senior

About the role

  • Lead a group that assists practitioners and clinic owners in running their practices
  • Coach and develop 4–6 Team Captains while fostering a supportive environment
  • Conduct 1:1s and coaching sessions, equipping Captains to provide quality coaching
  • Oversee operations, queue health, and escalations to improve customer experience
  • Use AI-assisted workflows to enhance team efficiency

Requirements

  • 3–5 years of progressive leadership experience in a customer support or contact centre environment
  • Experience developing team leads or supervisors
  • Familiarity with contact centre software and CRM tools
  • Highly organized with the ability to balance competing priorities without losing sight of the bigger picture
  • Comfortable adopting new technology and picking up products and tools quickly
  • Clear and empathetic communication.
  • Flexible and fast-moving; able to navigate changes comfortably.
Benefits
  • Comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcoachingorganizational skillscommunicationempathyflexibilityadaptabilityteam developmentcustomer experience improvementprioritization