Sales Operations Analyst
Deel
CloudGoSQL
Salary
💰 $75,000 - $105,000 per year
Job Level
Senior
Tech Stack
Go
About the role
- Join Jane's mission to help the helpers with Jane and simplify the lives of healthcare practitioners and patients daily.
- Jane is a remote-first company, enabling online booking, charting, scheduling, telehealth, secure payments, and a growing library of features for healthcare providers.
- We value collaboration, humility, and a growth mindset; we welcome flexible learning and adaptation.
- The role: Customer Support Team Captain who coaches a team of Drivers delivering human-centered support to healthcare practitioners.
- You’ll drive coaching, development, and strategies to improve customer experience and outcomes.
Requirements
- 5 years of leadership experience, leading in a high-touch customer service environment where employee engagement is key!
- A strong coach and mentor - you know how to motivate, develop, and retain exceptional people, while holding space for honest feedback and accountability.
- You bring ownership to everything you do, taking initiative and following through to drive real outcomes for your team and our customers.
- With a customer-obsessed mindset, you’re passionate about delivering a best-in-class experience and helping others do the same.
- You use data and insights to understand patterns, inform decisions, and guide improvements, without losing sight of the people behind the numbers.
- You’re a confident communicator who fosters open, honest conversations across 1:1s, team meetings, and Slack, and you know how to influence and align others toward shared goals.
- You’re curious, collaborative, and always looking for ways to improve how we work to create better experiences for customers, your team, and peers.
- Strong problem-solving skills and sound judgment help you navigate ambiguity and make thoughtful, timely decisions.
- Adaptability and resilience, you stay steady through change and know how to support others in uncertain or fast-paced environments.
- You’ve led remote or distributed teams and understand how to build connection and accountability across distance.
