Jamf

Analytics Engineer

• The Senior BI Analytics Engineer is a core technical role in Jamf’s data organisation.
• You’ll own the design and delivery of trusted data models across the Jamf Data Platform, from source-aligned staging layers through to the business-facing marts and semantic views that power BI, financial reporting, and product analytics.
• You’ll bridge the gap between raw data from backend services and the decisions Jamf needs to make faster.
• Work closely with data engineers, analysts, data scientists, and business stakeholders to ensure data is accurate, well-defined, and genuinely useful.
• Raise the bar on data quality, drive best practices across the discipline, and help make the Jamf Data Platform a genuine competitive asset.
• You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.

Senior Business Intelligence Analytics Engineer

Customer Success Manager

• Manage Customer Success team activities related to onboarding, training, and professional development of team
• Enhance effectiveness and efficiency through technology and processes for Customer Success functions
• Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
• Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
• Align with other teams and departments to inspire Customer Success activities across Jamf
• Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
• Advocate for the needs of the customer cross-departmentally
• Mentor and be an escalation point for customer satisfaction or engagement issues
• Other duties and special projects as assigned
• Travel between 20 – 40 % to attend events specific to your role including international travel.

Manager, Customer Success – APAC

Account Manager

• Attain assigned sales targets and/or other key measures of success
• Develop and execute a business plan in partnership with Apple channel team to dramatically grow channel-created business with assigned partners
• Identify, enable and support Apple channel sales and marketing team members and their partner activities
• Develop an appropriate strategy for assigned partners and lead and manage team members responsible for these partners
• Develop targeted campaigns, success metrics and investment cases with Apple and assigned partners to grow channel-sourced opportunities
• Work with Channel Marketing team to create relevant content for partner sales enablement
• Provide resolution for partner/customer issues, and engage Jamf sales teams where appropriate, ensuring follow through by appropriate Jamf employees
• Identify end customer business and technical needs relative to Jamf features and benefits, and communicate opportunities for improvement to Product Management
• Attend appropriate events/tradeshows to engage partner sellers and communicate the Jamf value to their customers and prospects
• Create measurable and timely objectives, strategies and pertinent campaigns to achieve desired business outcomes, reflected in a jointly developed business plan with the partner that is in-sync with partner and Jamf objectives.
• Lead the partner marketing strategy, collaborate with Jamf channel marketing on campaign development and execution tied to business plan objectives
• Execute on business plan, course correct as needed and report results to Jamf leadership
• Create an environment where all job responsibilities are in alignment with the core values, mission and purpose of the Jamf organization
• Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation and creativity
• Model a positive, inclusive workplace – one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
• Provide clear vision, strategies, support, and expectations to ensure employees are able to learn, grow and expand their skills, perspectives and experiences to help grow Jamf.

Senior Business Intelligence Analytics Engineer

Manager, Customer Success – APAC

Channel Account Manager