Coach and mentor technical content authors on using the CCMS platform, including guidance on information types
Strategy and maintenance of the DITA information model, metadata, and reuse with the goals of providing consistency across the portfolio and optimized translation costs
Develop a plan for future content delivery (i.e., content strategy) such as redefining what type of content should go in a knowledge base article vs. a tech paper and end user delivery/navigation
Advise on the optimal delivery mechanism for significant new content (For example, when a team is building a new feature, lead the discussion of whether the associated content warrants new deliverable or how to incorporate it within an existing deliverable)
Compile, QA, and publish technical product content per Jamf product release schedules and for on-going continuous delivery
Develop and maintain automated publishing workflows
Collaborate with DocOps and Localization peers to test and implement CCMS and publishing platform feature and component upgrades
Create technical documentation strategies for transforming existing content to accommodate changing business needs (e.g., modular content optimized for product bundling/Security SKU simplification)
Guide team members in the creation of technical documentation that is prescriptive and based on user goals/tasks
Work with other information architects on continuous improvements to content taxonomy, metadata, and labeling with the goal of improving the learning portal user experience
Maintain positive relationships and collaborate regularly across content creation teams such as Support, Tech Enablement, Customer Education, UX, and Marketing
Perform technical content inventory analysis and recurring content audits to ensure content is relevant and up to date
Explore how AI can be used to improve existing content creation and publication with a focus on opportunities to leverage Agentic AI capabilities
Oversight of decisions that impact content at the portfolio level
Implementation and planning of in-app help and API documentation
High-level direction for significant UI text that will have a broad impact across an individual product or the portfolio
Serve in on-call capacity as needed for critical customer events

Requirements

A minimum of 7 years of software industry experience working as either information architect or senior technical writer (Required)
Demonstrated expertise with DITA XML, topic-based writing, and minimalism (Required)
Hands-on experience compiling content, performing quality assurance (QA), and publishing to a content platform (Required)
Experience developing and using CI/CD publishing workflows (Required)
Excellent verbal and written communication skills, including the ability to communicate effectively with all levels of the organization (Required)
Business level proficiency in English (Required)
Hands-on or academic experience with MCP (Model Context Protocol), Agentic AI, or other strategies for using Artificial Intelligence in the context of technical communication development and delivery processes (Preferred)
Strong technical acumen; you can read code and have experience with a server-side language (Preferred)
Skilled at using XML editing tools (e.g., Oxygen) (Preferred)
Git-based source/version control experience desired (Preferred)
Experience with API documentation (Preferred)
Experience with UX writing (Preferred)
Software development industry experience (Preferrably Agile)
Scripting experience (Preferred)
Experience developing process and procedure information and/or training materials (Preferred)
Experience with macOS and iOS platforms (Preferred)
Bachelor’s degree in Technical Communications, Software Engineering, or related field (Required)
A combination of relevant experience and education may be considered.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

DITA XMLtopic-based writingminimalismquality assurance (QA)CI/CD publishing workflowsAPI documentationUX writingscriptingXML editing toolstechnical documentation strategies

Soft skills

coachingmentoringcommunicationcollaborationrelationship buildingstrategic planningcontent strategy developmentproblem-solvingleadershipuser-focused documentation

Certifications

Bachelor’s degree in Technical CommunicationsBachelor’s degree in Software Engineering