James Avery Artisan Jewelry

Human Resources

• Responsible for the daily administration of plans and policies within the Program.
• Updates and maintains case management tools, the company’s HRIS and time and attendance systems.
• Assists Associates and supervisors on Program questions including eligibility information, plan design features and vendor contact information.
• Responsible for intake, evaluation and determination of Associate leave requests in accordance with federal, state, and Company leave policies.
• Ensures Associates are aware of steps involved in requesting a leave of absence including eligibility determination, availability of leave time, and requirements for leave requests to be approved.
• Maintains communication with Associates and Supervisors to facilitate Associate’s return to work.
• Performs duties consistent with overall administration of timekeeping data auditing and validation in readiness for payroll processing and projects.
• Provides administrative support and distributes written and electronic Program communication material to help support Program education and initiatives.
• Reviews Manufacturing Division attendance violation reports, verifies accuracy or attendance points, and supports Supervisor and Human Resources team member questions.
• Maintains all documentation for time and attendance audit purposes.
• Accurately completes Associate changes in HRIS system including hiring process and I-9 verification and employment termination.
• Assists with onsite events, education initiatives and other HR projects as assigned.

HR Operations Administrator

Ecommerce

• Responsible for the technical and functional solution design, implementation and ongoing support of cloud-based application platforms used to manage data, content and communications.
• Partners with business users and collaborates with cross-functional teams to develop effective solutions, coordinate projects and ensure successful delivery.
• Supports digital experiences for customers and Associates through effective platform management and team collaboration.
• Collaborates with functional and technical leads to create solution design documentation, process flows and ensure adherence to Service Level Agreement (SLAs) timelines.
• Manages cross-functional coordination, project scope, timelines, risks, and dependencies to ensure successful delivery solutions that meet business objectives and user needs.
• Produces and maintains security policies and setups for user profiles, audiences and groups.
• Provides operational support, trouble-shooting and management of the application platforms.
• Constructs and maintains design standards for applications.
• Provides input for creation of UI designs for use within application platforms.
• Serves as the Subject Matter Expert (SME) for managed application platforms and provides technical leadership for projects as needed.

Digital Experience Systems Analyst

System Administrator

• Administer and maintain network enterprise infrastructure including switches, routers, wireless access points, and associated cabling and hardware.
• Monitor network performance and system health, respond to alerts and incidents, investigate anomalies and escalate complex issues to senior staff as appropriate.
• Participate in the design and implementation of multi-server Windows and Linux physical and virtual environments including IP address schemes, DNS, and network Ether-Channel (Bonding) configurations.
• Assist with network security administration including firewall rule reviews, content filtering, and log collection and escalate security events to appropriate teams.
• Provide telecommunications support including design, project management, analysis, and implementation of new voice and video technologies.
• Design, configure, deploy and maintain analog and digital telephony systems using various technologies including Voice over Internet Protocol (VoIP), and session initiation protocol (SIP).
• Administer DNS, DHCP, and IP address management, and maintain accurate network documentation and asset inventory.
• Support hybrid network connectivity, including cloud-based services and integration with on-premises infrastructure as needed.
• Manage assigned projects and program components to deliver services in accordance with established objectives and within budget.
• Maintain VPN and remote access infrastructure including user access configuration, certificate management, and basic troubleshooting for site-to-site and remote access connections.
• Troubleshoot malfunctions on network hardware and software applications, telephones, and security systems to resolve operational issues.
• Track and resolve support tickets while documenting issues, resolutions and operational procedures for future reference.
• Manage assigned infrastructure projects and contribute to capacity planning, system reliability, availability, security, and cost-effective network design.

Network Systems Administrator

Cloud Engineer

• Own and Operate the Enterprise Platform: Maintain technical ownership of enterprise platforms across on-premises and cloud environments (AWS and Oracle Cloud), including container orchestration, middleware, platform services, lambdas, and event processors.
• Partner with the IT Infrastructure team to ensure a reliable, secure, and scalable platform foundation.
• Lead Low-Level and Domain-Centric Design: Translate high-level architectural direction from the Enterprise Architecture team into detailed, domain-specific platform designs.
• Own low-level design decisions across platform services, container networking, storage abstractions, and cloud-native components, ensuring solutions are practical, scalable, and aligned with EA standards.
• Integrate Cloud-Native and Platform Security: Partner with Information Security to implement and maintain security controls across cloud-native and SaaS platform components, including container security, serverless functions (Lambda), CI/CD pipeline integrity, event streaming, and access management for modern cloud services and database platforms.
• Ensure compliance with organizational and regulatory standards across all platform-layer services.
• Lead Incident Response: Lead identification, triage, and resolution of platform-related incidents, coordinating with IT Infrastructure, Help Desk, and Information Security to minimize downtime, restore services swiftly, and implement preventive measures to enhance resilience.
• Provide Technical Leadership and Mentorship: Guide platform team technical decisions, mentor team members, and drive a culture of excellence through knowledge sharing, best practices, and strategic direction.
• Monitor and Optimize Platform Performance: Proactively monitor and optimize platform-layer performance, including container workloads, cloud services, event pipelines, and application-facing infrastructure, diagnosing and resolving complex issues to maintain high availability and efficiency.
• Define and meet availability SLAs/SLOs, RTO/RPO targets, and uptime commitments for platform services and supported databases, reporting against these targets on a regular cadence.
• Drive Automation and Infrastructure as Code: Champion platform automation through infrastructure as code (IaC), scripting, configuration management (e.g. Ansible) and tooling to streamline operations, reduce manual effort, and improve infrastructure efficiency and consistency.
• Build and Manage CI/CD Pipelines: Design, implement, and maintain CI/CD pipelines and automation frameworks that enable reliable, repeatable software delivery across engineering teams.
• Steward Event-Driven Platform Capabilities: Own the design, operation, and reliability of event-driven and streaming platform components, including Kafka-based architectures, ensuring scalability and performance for dependent applications.
• Enable Developer Self-Service: Build and maintain internal platform tooling, paved paths, and self-service capabilities that improve developer productivity and reduce friction for software and data engineering teams.
• Define Capacity Requirements: Forecast platform capacity needs and define infrastructure requirements in partnership with IT Infrastructure, who executes provisioning.
• Analyze performance metrics to ensure current and future business demands are met while optimizing costs.
• Lead Disaster Recovery and Continuity Planning: Design and lead disaster recovery and business continuity strategies for platform operations in partnership with IT Infrastructure, ensuring resilient backup, storage, failover, and recovery capabilities.
• Oversee DevOps pipeline architecture, capacity planning, incident response, and root cause analysis to minimize operational disruption and strengthen platform reliability.
• Maintain Platform Documentation: Ensure comprehensive, current documentation of platform configurations, processes, and procedures to support knowledge transfer, compliance, and operational continuity.

Senior Cloud Platform Engineer

Solutions Engineer

• Designs Architect solutions that align with IT strategy and business objectives while considering the technical and non-technical implications and trade-offs.
• Defines target state technology architecture and roadmaps.
• Aids in technology selection process by assessing and evaluating various technologies.
• Promotes the advancement, adoption and steadfast execution of architectural principles and standards across the entire technical stack, encompassing a diverse array of environments.
• Engages in the development of proof of concepts (POCs), prototypes and the implementation of diverse design patterns.
• Collaborates with product owners to understand the business requirements and translate into technical solutions.
• Provides technical guidance and expertise to development teams, ensuring adherence to architectural standards and best practices.
• Creates and maintains comprehensive documentation of the solution architecture, design and architectural decisions, and implementation guidelines.
• Addresses technical challenges and solves complex problems that may arise during the development and implementation of solutions.
• Demonstrates a strong commitment to continuous learning with emerging technologies and industry trends to recommend innovative solutions.

Solutions Architect

Art Director

• Provides strategic leadership for the creative team, setting vision and direction for all creative initiatives.
• Partners cross-functionally with Brand Marketing, Creative Operations, and Merchandising & Design teams.
• Influences the direction of creative vision and establishes clear expectations for quality and volume.
• Oversees brand-right visual merchandising standards across all retail and wholesale partnerships.
• Collaborates on production calendar with Creative Operations and Brand Marketing.
• Stays current with industry trends and competitor activity to keep creative assets fresh and relevant.
• Presents creative concepts and campaign strategies to team and executives.
• Leads, mentors, and develops a creative team to produce high-quality and innovative materials.

HR Operations Administrator

Digital Experience Systems Analyst

Network Systems Administrator

Senior Cloud Platform Engineer

Solutions Architect

Creative Director