Customer Success Specialist
Illumina Technology Solutions
Lead Producer
Jam City
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Senior
About the role
- Lead the creation of the long-term roadmap and production goals for the team.
- Oversee the robust live operations of a critical title, ensuring smooth execution and stability for players.
- Improve team pipelines and workflows while monitoring team organization to ensure proper support.
- Mentor producers at all levels and provide hands-on opportunities for them to learn and grow their skills.
- Work with directors to establish product vision and team objectives, then clearly communicate them through documentation and presentations.
- Resolve conflicts with internal, cross-functional teams to ensure smooth and efficient operations.
- Proactively strengthen communication and relationships between all teams.
- Present a clear, accurate, and digestible picture of the project to executive leadership while advocating for the team and development plans.
- Use strong judgment to determine when and how to escalate issues, implement new tools, or overhaul processes.
- Act as a key leader for a 60+ person team delivering on Cookie Jam's long-term strategic roadmap; optimize development processes and balance development priorities with player experience.
Requirements
- 8+ years of experience in a game production role, with a preference for casual mobile gaming
- Exceptional leadership skills with the ability to build consensus and support for initiatives across multiple teams.
- Proven experience in live operations within a fast-paced, event-driven game environment.
- Extremely strong knowledge of the marketplace, market trends, and data, with the ability to identify product improvements.
- The ability to balance project demands with creative essentials and the player experience.
- A solid project management foundation in various methodologies, including Agile and Waterfall, with the ability to customize workflows to meet team needs.
- A proactive, results-oriented self-starter with a strong sense of ownership, accountability, and urgency.
- A team player with excellent interpersonal skills, able to communicate and influence across all levels of the organization.
- Proficient in various production tools, such as Confluence, Jira, G-Suite, and Keynote.
- Excellent oral and written communication and collaboration skills.
- The ability to take direct feedback and adapt communication styles to work effectively with others.
- Strong technical skills and hands-on experience with configuration management and deployment tools, such as JSON configuration.
