Jaja Finance

Assistant

• Carry out the daily reconciliations of all the credit card suspense accounts
• Ensure that all rejects are investigated and actioned
• Daily reconciliation of all payments, settlements and rejects accounts
• Ageing of outstanding items, escalating any exceptional items to your line manager
• Investigating all reconciling differences in accordance with SLA’s
• Liaising with the Payment Services & other Jaja teams on a daily basis
• Raise and post journals to the finance system for any adjustments that may be necessary from the investigation of the reconciling items
• Ensuring all tasks are operated to the highest levels of quality & compliance in line with defined standards and procedures
• Assisting the reconciliations team leader with updates to reconciliation procedures as necessary

Reconciliations Assistant

Analytics Engineer

• Supporting the delivery of new data models in a modern technology stack
• Collaborating with stakeholders from different business areas to understand their requirements and provide appropriate solutions
• Developing existing data models in line with product and engineering
• Upholding the data governance standards
• Supporting the BI and Analytics teams with key data sources required for their deliveries

Customer Support

• Set clear, non-negotiable performance expectations and KPI targets aligned with team and business goals - and communicate them with confidence
• Monitor team performance daily using real-time data and dashboards, tracking QA scores, hold time, ACW, schedule adherence, and customer sentiment
• Deliver structured, frequent coaching - in the moment and in scheduled 1:1s - using evidence-based frameworks such as SBI
• Conduct regular performance reviews with clear RAG status, written actions, and defined timelines for improvement
• Recognise and reward high performance consistently; address underperformance directly, constructively, and without delay
• Lead daily and weekly performance huddles that drive focus, accountability, and awareness of what good customer outcomes look like.

Reconciliations Assistant

Analytics Engineer

Customer Service Team Lead