Jagex

Social Media Manager – Old School RuneScape

Jagex

full-time

Posted on:

Location Type: Hybrid

Location: Cambridge • United Kingdom

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About the role

  • Execute social campaigns supporting product updates, in-game events and key marketing beats
  • Produce, edit and publish high-performing social-first content with a strong focus on short-form video
  • Collaborate with internal creative services to deliver engaging, platform-native assets
  • Work with creators and community members to amplify reach, authenticity and relevance
  • Ensure content reflects a deep understanding of OSRS gameplay, culture and the creator ecosystem
  • Engage daily with players across social channels in an informed, friendly and authentic voice
  • Respond to player comments, feedback and questions promptly and professionally
  • Moderate discussions and escalate issues to Community or Player Support where needed
  • Champion a welcoming, inclusive and player-first tone across all platforms
  • Identify and build relationships with creators and community advocates
  • Track emerging voices, trends and memes within the RuneScape creator scene and wider gaming culture
  • Support creator collaborations that elevate campaigns and strengthen community connection
  • Monitor performance metrics across channels
  • Provide light-touch weekly reporting on content performance and player sentiment
  • Surface emerging opportunities, community feedback and real-time risks to internal teams
  • Provide on-the-ground social support during updates, live events and unexpected outages
  • Help manage real-time communications, including around leaks or service disruptions
  • Collaborate closely with Community to ensure accurate and timely updates during live moments
  • Support RuneScape and RuneScape: Dragonwilds teams during priority campaign activations when required

Requirements

  • Familiarity with RuneScape, the MMORPG category and the wider gaming industry
  • Proven experience creating short-form video and social-first content
  • Fluency in gaming culture, from Reddit threads to TikTok trends
  • Strong organisational skills and the ability to thrive in a fast-paced, community-driven environment
  • Confidence operating independently within a defined strategic framework
  • Most importantly, you understand that social at Jagex is about community first- celebrating player creativity, amplifying authentic voices and showing up in ways that feel genuine, timely and fun.
Benefits
  • Private Healthcare, including Dental Plan.
  • Discretionary annual performance bonus.
  • Minimum 6% Pension contributions.
  • Life Insurance.
  • Enhanced family leave policies from day 1.
  • Flexible working hours.
  • 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
short-form video productionsocial media content creationcontent editingperformance metrics trackingreporting on content performance
Soft Skills
strong organisational skillsability to thrive in fast-paced environmentsindependent operation within strategic frameworkscommunity engagementauthentic communication