Jacuzzi Group

Operations

• Provides strategic leadership and operational oversight for five core departments within the Central Team: Central Order Approval, Business Systems, Business Operations, Warehouse Inventory Control, and Project Management.
• Ensures cross‑functional alignment, operational excellence, and the effective execution of enterprise‑wide initiatives by directing high‑performing teams, optimizing systems and processes, and driving organizational performance across all centralized functions.
• Demonstrates advanced knowledge of industry regulations, compliance standards, and operational best practices to ensure organizational alignment and risk mitigation.
• Applies exceptional leadership and interpersonal skills to develop talent, drive engagement, and utilize proven performance evaluation methodologies to build a high‑performing workforce.
• Provides strategic oversight and continuous optimization of daily operations, ensuring efficiency, scalability, and alignment with organizational objectives.
• Oversees the maintenance, reporting, and enhancement of business systems, including ERP and CRM platforms. Leads the creation of SOPs, training materials, and work instructions while directing the deployment of system initiatives across the enterprise.
• Provides strategic leadership for all JBRx accounts receivable collections, directs Costco Program Systems Management, and leads the training and governance of Costco Systems.
• Ensures accurate inventory maintenance and reporting for JBRx Market operations, including oversight of safety protocols, operational support, and compliance with regulatory standards.
• Leads the Project Management team in the deployment of new system initiatives and the execution of both current and emerging operational programs, ensuring timely delivery and cross‑functional alignment.
• Ensures organizational compliance with internal policies, external regulations, and operational standards, fostering a culture of accountability and continuous improvement.
• Demonstrates exceptional leadership, strategic thinking, and organizational capabilities to guide teams, strengthen operational performance, and support enterprise‑wide initiatives.
• Builds and maintains strong, collaborative relationships with internal and external stakeholders to support multiple projects, drive alignment, and ensure successful outcomes.

Head of Central Operations

Attorney

• Manage the full contract lifecycle from requirements definition through execution, administration, renewal, and closeout.
• Prepare, review, and administer construction subcontracts, purchase orders, and change orders
• Ensure compliance with contract terms, drawings, specifications, and applicable building codes and regulations
• ·Coordinate contract needs with internal stakeholders including Operations, Distribution, Production, Supply Chain, Finance, and Legal.
• Maintain accurate contract documentation, version control, and approval records in accordance with company policies.
• Coordinate contract reviews with Legal and ensure alignment with company standards, risk tolerance, and compliance requirements.
• Track contract milestones, payment schedules, insurance certificates, bonds, lien releases and warranties
• Maintain accurate and complete contract files, logs, and correspondence records
• Assist with claims management, dispute resolution, and contract closeout activities
• Route contracts through required approval workflows and ensure timely execution.
• Support enforcement of contract terms, including remedies for non-performance or non-compliance.
• Overflow work for Legal Department, including but not limited to, managing legal operations and compliance activities and supporting the Legal Department’s real estate and insurance functions
• Support vendor onboarding including site access, compliance documentation, insurance, and safety requirements.
• Support progress billing, lien waivers, and final payment documentation
• Identify, escalate, and drive resolution of service failures, quality issues, and contractual non-compliance.
• Monitor subcontractor compliance with contractual obligations, safety requirements, and insurance coverage
• Partner with Finance to validate invoices against contract terms, pricing schedules, and approved scopes of work.
• Support resolution of invoice discrepancies, overcharges, or scope deviations.
• Assist in ensuring spend visibility and adherence to approved budgets.
• Identify and drive continuous improvement initiatives, including cost reduction, service level improvement, risk mitigation, and contract standardization.
• Research and evaluate alternative suppliers to improve resilience, cost competitiveness, and service performance.
• Track vendor risk exposure and proactively recommend mitigation actions.
• Prepare reports related to contract status, risks, and compliance

Legal Contract Administrator

Inside Sales

• Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions.
• Guide customers through the sales process, providing estimates, discussing financing options and closing sales
• Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling.
• Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information.
• Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals.
• Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution.
• Update and manage the CRM system with accurate client data, sales activities and pipeline progression.
• Meet or exceed individual sales targets while contributing to the team sales goal.
• Provide excellent customer service and resolve any customer concerns promptly.
• Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

Head of Central Operations

Legal Contract Administrator

Inside Sales, Retention Specialist