Jacuzzi Group

Inside Sales, Retention Specialist

Jacuzzi Group

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • Washington • United States

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Salary

💰 $24 per hour

Job Level

Junior

About the role

  • Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions.
  • Guide customers through the sales process, providing estimates, discussing financing options and closing sales
  • Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling.
  • Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information.
  • Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals.
  • Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution.
  • Update and manage the CRM system with accurate client data, sales activities and pipeline progression.
  • Meet or exceed individual sales targets while contributing to the team sales goal.
  • Provide excellent customer service and resolve any customer concerns promptly.
  • Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

Requirements

  • High school diploma or equivalent; Bachelor's degree in Business or related field preferred.
  • 1-2 years of experience in home remodeling sales. (Outside Sales or Inside Sales)
  • Strong communication skills, both verbal and written.
  • Excellent negotiating and problem solving skills.
  • Proficient in using CRM software (Salesforce)
  • Ability to manage multiple customer inquiries and sales opportunities simultaneously.
  • MUST be goal oriented, self motivated and able to work independently.
Benefits
  • Medical, Dental & Vision plans
  • 401K with matching program
  • Uncapped Commission
  • Positive work culture, premium name brand and supportive sales leaders
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
home remodeling salesnegotiatingproblem solvingsales processcreating quotescustomer service
Soft Skills
communicationgoal orientedself motivatedrelationship buildingactive listening
Certifications
high school diplomaBachelor's degree