Jackrabbit Technologies

Technical Writer

• Create and maintain help center content focused on product features, workflows, and functionality.
• Write and publish release notes for product enhancements, updates, and bug fixes.
• Create feature overviews, how-to guides, and supporting documentation for new product functionality.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Ensure documentation is accurate, current, and aligned with product behavior.
• Review and update existing content to maintain accuracy and relevance.
• Identify content gaps and opportunities to improve knowledge resources.
• Support ongoing content maintenance initiatives across the help center.
• Partner with Product teams to understand upcoming enhancements and product changes.
• Collaborate with Support and Implementation teams to identify documentation needs and recurring client questions.

Technical Writer, Knowledge

Product Designer

• Create engaging, effective learning experiences for Jackrabbit Academy, Jackrabbit's client education platform.
• Design and develop training content that helps clients successfully learn, adopt, and apply Jackrabbit features and workflows.
• Create client-facing learning experiences, including online courses, tutorials, videos, assessments, and guided walkthroughs.
• Partner closely with Product, Support, Implementation, Client Success, and other teams to identify learning opportunities, understand product functionality, and ensure education content aligns with client needs and business priorities.
• Develop and maintain a strong understanding of Jackrabbit functionality, workflows, and client use cases.
• Test new features and workflows within Jackrabbit environments to validate training accuracy and effectiveness.
• Collaborate with stakeholders to gather feedback and improve learning experiences and content effectiveness.
• Contribute to ongoing improvements of learning paths, course structure, and client education programs.

Technical Writer, Knowledge

Learning Experience Designer