Jackrabbit Technologies

Product Manager

• Design, build and optimize mission-critical applications in a collaborative, agile environment.
• Own items in the product backlog; prepares refining inputs, estimates impact, flags dependencies, and keeps status up to date.
• Leads problem definition and research plans, including interviews, surveys, and usability tests; synthesizes findings into clear problem statements.
• Shepherds features through design, development, QA/UAT, release notes, and post-launch follow-up with a user-centric design mindset.
• Elevate Design Collaboration: Leads Product Developers through reviewing and refining UI/UX designs providing constructive, user-centric feedback to ensure compliance with usability, design system, and accessibility standards throughout the development lifecycle.

People Operations

• Align the people strategy with business objectives
• Drive a culture of innovation and performance
• Develop talent acquisition strategies
• Lead HR functions impacting business outcomes
• Implement leadership development programs
• Measure employee engagement and performance

Director of People and Culture

Human Resources

• Manages core HR functions, ensuring project and department milestones are met in adherence to approved budgets.
• Administers full-cycle talent acquisition and onboarding processes to ensure the right talent is brought into the organization.
• Manages pay and benefits programs; partners with the Payroll Administrator to ensure all data is accurate and compliant for timely employee pay.
• Maintains updated employee records (pay, benefits, performance, safety) and ensures all reporting complies with federal and local employment laws.
• Leads employee investigations, disciplinary efforts, and terminations by partnering with and guiding people managers in best practices and ensuring sensitivity to confidential matters; develops and delivers internal staff communications.
• Develops and implements HR policies and programs that support health and safety, diversity, and organizational effectiveness.
• Develops employee training programs and collaborates with leadership on special projects; may manage subordinate staff as the department grows.
• Evaluates, selects, and manages ongoing relationships with third-party vendors to provide supplemental HR services to include PEO and EOR partner organizations.

Human Resources Manager

Full-stack Engineer

• Contribute to the development of mission-critical applications while building your technical skills in a collaborative, agile environment.
• Develop scalable, high-quality software using C#, .NET Core, and modern front-end frameworks under the guidance of senior engineers.
• Participate in code reviews, both receiving and providing feedback to improve code quality.
• Ensure code reliability through robust unit testing and effectively integrate new features into existing legacy systems.
• Debug, troubleshoot, and resolve software defects and performance issues.
• Translate requirements into clear, actionable solutions and contribute to solving technical challenges with the team.
• Contribute to product development through agile ceremonies and cross-functional collaboration to ensure high-quality delivery.

Associate Software Engineer

Business Development Rep

• Serve as a flexible sales resource responsible for driving new customer acquisition across both Enterprise and SMB segments.
• Manage the complete sales cycle from initial prospect engagement through contract closure.
• Conduct strategic outbound prospecting for Enterprise accounts through targeted calls, emails, LinkedIn, and other professional channels.
• Develop account-based prospecting strategies for target Enterprise organizations.
• Build relationships with decision-makers at the C-suite and senior leadership levels.
• Manage inbound Enterprise leads with timely, professional follow-up that reflects the consultative nature of Enterprise sales.
• Conduct comprehensive discovery calls to understand prospect needs across both Enterprise and SMB segments.

Enterprise Business Development Representative

Customer Support

• Develop Advanced Product Expertise: Continuously deepen your knowledge of Jackrabbit’s features and functionalities, staying up-to-date with product enhancements and workflow changes, to provide industry-leading support and consultative advice.
• Knowledge-Centered Service (KCS) Ownership: Drive the KCS methodology by taking ownership of the knowledge lifecycle. This includes proactively capturing, structuring, and refining new and existing knowledge in real-time during the support workflow.
• Serve as a KCS Publisher responsible for the final validation and quality of critical knowledge articles before they are released for client self-service and team use.
• Multi-Channel Technical Support: Serve as the primary technical resource for our clients, offering support across multiple channels including chat, phone, and tickets.
• Navigate and troubleshoot a broad spectrum of issues, from browser/device compatibility to system bugs, data discrepancies, and accounting reconciliations.
• Client-Centric Solutions and Success: Engage proactively with clients, utilizing your extensive product knowledge (and leveraging the KCS knowledge base) to deliver tailored, creative solutions that address their unique challenges.
• Consultative Approach: Act as a trusted advisor to our clients, recommending best practices, workflow optimizations, and integrations to improve their operational efficiency and enhance user experience.
• Cross-Team Collaboration: Collaborate closely with the Development and Research teams to troubleshoot, escalate, and test product issues, ensuring seamless product functionality and advocating for client-centric improvements.

Software Support Representative

Sales

• Lead and manage a high-performing sales team responsible for driving new customer acquisition.
• Manage Sales Development Representatives (SDRs) and Business Development Representatives (BDRs).
• Set clear goals, KPIs, and performance metrics for success.
• Provide continuous coaching, mentorship, and performance feedback.
• Foster a collaborative, high-energy, and results-driven environment.
• Manage inbound lead flow for SMB and develop strategies for prioritizing inquiries.
• Coach team on complex, consultative sales processes for Enterprise opportunities.
• Track sales metrics and report on performance and pipeline health.
• Collaborate with other departments to ensure seamless client experiences.

Sales Manager

Customer Success Manager

• Lead and manage the client success function across both SMB and Enterprise segments.
• Directly manage SMB Account Managers responsible for client retention, satisfaction, and portfolio management.
• Directly manage Enterprise Strategic Account Executives responsible for Enterprise account management, PE sales, and Franchise expansion.
• Set clear goals, KPIs, and performance metrics for both SMB and Enterprise teams aligned to retention, expansion, and client satisfaction targets.
• Conduct regular one-on-one sessions focused on skill development, goal achievement, and career growth.
• Overall accountability for retention, growth, and long-term satisfaction across our entire client base.