Technical Writer, Knowledge

Jackrabbit Technologies

Technical Writer creating and maintaining clear product documentation for Jackrabbit Technologies. Collaborating with teams to support knowledge management and enhance user experience.

Posted 7/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $74,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical writing and content development, with a strong focus on creating user-friendly documentation and maintaining content accuracy. Proficient in collaborating with cross-functional teams to identify documentation needs and enhance knowledge resources.

Highest-signal resume keywords

Technical WritingContent DevelopmentAdvanced Written CommunicationKnowledge ManagementProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical WritingContent DevelopmentDocumentationKnowledge ManagementRelease Notes WritingFeature Overviews CreationHow-To Guides CreationContent ReviewContent Gap AnalysisSoftware Functionality Learning

Soft Skills

Attention to DetailProblem-SolvingCollaborationOrganizational Skills

Industry Keywords

Help Center ContentProduct FeaturesWorkflowsFunctionalityClient QuestionsContent MaintenanceProduct EnhancementsDocumentation Needs

About the role

Key responsibilities & impact

Create and maintain help center content focused on product features, workflows, and functionality.
Write and publish release notes for product enhancements, updates, and bug fixes.
Create feature overviews, how-to guides, and supporting documentation for new product functionality.
Translate complex technical concepts into clear, concise, and user-friendly content.
Ensure documentation is accurate, current, and aligned with product behavior.
Review and update existing content to maintain accuracy and relevance.
Identify content gaps and opportunities to improve knowledge resources.
Support ongoing content maintenance initiatives across the help center.
Partner with Product teams to understand upcoming enhancements and product changes.
Collaborate with Support and Implementation teams to identify documentation needs and recurring client questions.

Requirements

What you’ll need

Bachelor's degree in Communications, Computer Science, Business Administration, or related field; or commiserate combined education and applicable experience.
2+ years of experience in technical writing, documentation, content development, knowledge management, or related roles.
Advanced written communication skills with the ability to explain complex concepts clearly.
Strong attention to detail and commitment to content quality and accuracy.
Ability to learn software functionality and business workflows quickly.
Experience managing multiple content projects and priorities.
Proven organizational, problem-solving, and collaboration skills.
Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based).
Must have reliable high-speed internet access.
US Citizens or Green Card holders with no special circumstances living in the US.

Benefits

Comp & perks

Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
Company-Paid Disability and Life Insurance.
Opportunity to elect Critical Illness and Accident Insurance.
Confidential access to legal and life counseling and mental health support available 24/7.
401(k) with a generous company match, access to financial planning.
Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
Annual allowance for professional development.
Paid Time to volunteer in your community.